# Can't get a match (bug?)

**URL:** <https://community.playchessup.com/t/cant-get-a-match-bug/2829>\
**Category:** ChessUp 2\
**Created:** [February 27, 2025, 4:50pm UTC](https://community.playchessup.com/t/cant-get-a-match-bug/2829 "2025-02-27T16:50:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![wyatt](https://avatars.discourse-cdn.com/v4/letter/w/b19c9b/32.png) [@wyatt](https://community.playchessup.com/u/wyatt)\
**Post date:** [February 27, 2025, 4:50pm UTC](https://community.playchessup.com/t/cant-get-a-match-bug/2829/1 "2025-02-27T16:50:39Z")

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I have noticed that matching with a [Chess.com](http://Chess.com) opponent doesn’t consistently work on Chessup, especially if I select “non-rated” and rapid game type (10, 30 or 60 minutes). When I select these options on the [Chess.com](http://Chess.com) iPhone app, it matches me immediately. It is much slower and sometimes doesn’t doesn’t match me on Chessup. Is there something different Chessup is doing to try to match me that the [Chess.com](http://Chess.com) app isn’t doing?

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**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\
**Post date:** [February 27, 2025, 5:21pm UTC](https://community.playchessup.com/t/cant-get-a-match-bug/2829/2 "2025-02-27T17:21:18Z")

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Generally - unrated match making takes a lot longer. And then we have options on constraints about who you can match up with - mainly the acceptable elo range.

@Richard any idea if we are entering different constraints (elo range, etc) on the app vs the CU2 - especially for unrated?

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**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\
**Post date:** [February 27, 2025, 5:21pm UTC](https://community.playchessup.com/t/cant-get-a-match-bug/2829/3 "2025-02-27T17:21:56Z")

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Note - if you ever take more than 10 seconds to match a rated game, then something is off. Might need to repower or even relogin.

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**Author:** ![grabbe](https://avatars.discourse-cdn.com/v4/letter/g/eb8c5e/32.png) [@grabbe](https://community.playchessup.com/u/grabbe)\
**Post date:** [February 27, 2025, 6:14pm UTC](https://community.playchessup.com/t/cant-get-a-match-bug/2829/4 "2025-02-27T18:14:09Z")

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> [@Jeff](#):
>
> any idea if we are entering different constraints (elo range, etc) on the app vs the CU2 - especially for unrated?

The app doesn’t do anything range wise. It is all account settings based which the CU2 connection is using also

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**Author:** ![Richard](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/richard/32/399_2.png) [@Richard](https://community.playchessup.com/u/Richard)\
**Post date:** [February 27, 2025, 6:26pm UTC](https://community.playchessup.com/t/cant-get-a-match-bug/2829/5 "2025-02-27T18:26:22Z")

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Unrated does tend to take longer. Also longer time formats tend to take longer to match as well.

The board often takes a little longer to start looking for a game, but typically only a second or two.

We don’t specify different constraints - that’s tied to the ChessDotCom user settings. You might double-check that those aren’t too narrow under [Rating Range](https://www.chess.com/play/online)

Other than that, the matching times for longer formats may be variable just based on who is looking for a game at the same time that you are.