# Chessup2 connection issues **URL:** \ **Category:** ChessUp 2\ **Created:** [November 27, 2025, 6:06pm UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010 "2025-11-27T18:06:09Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![JoshJG](https://avatars.discourse-cdn.com/v4/letter/j/85f322/32.png) [@JoshJG](https://community.playchessup.com/u/JoshJG)\ **Post date:** [November 27, 2025, 6:06pm UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/1 "2025-11-27T18:06:09Z")
I have been using Chessup2 for a few weeks, and I’ve been really enjoying it. However in the last few days I have been having repeated connection issues with [Chess.com](http://Chess.com). It is affecting over 50% of my games, but I cannot work out a pattern. I am able to start a game on [chess.com](http://chess.com) through board, however the clock for my opponent never starts and then I get an error message about the game being terminated and that I should continue on another device. If I open the chesscom app on my iPad I can see the game has started and the clocks are running. So it seems like the board initiates the game, but then the connection fails. For a while it seemed to be okay for the first game I played, but then affect the second or third game. So I started to restart the board in between games, and that seemed to work for a while. However today I turned on the board, connected to chesscom, started a game and then it crashed straight away. I have tried disconnecting and reconnecting my chesscom account on the chessup app, and it hasn’t had any effect. Also, I often have issues with finding a game at all I try to start one and I just get a screen saying ‘starting soon’ I leave this for several minutes and nothing happens but I can connect and find a game instantly on my iPad Can anyone help with this? Is there something I can try to fix it? Thank you. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [November 29, 2025, 6:09am UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/2 "2025-11-29T06:09:34Z")
We will take a look first thing Monday. It definitely should start every game ok - so we will get the issue fixed for you. @Richard @oridota ---
**Author:** ![JoshJG](https://avatars.discourse-cdn.com/v4/letter/j/85f322/32.png) [@JoshJG](https://community.playchessup.com/u/JoshJG)\ **Post date:** [November 29, 2025, 10:07am UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/3 "2025-11-29T10:07:44Z")
Thank you, I appreciate the response. Let me know if you need any info from me. Josh ---
**Author:** ![Caelarius](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@Caelarius](https://community.playchessup.com/u/Caelarius)\ **Post date:** [November 29, 2025, 11:04pm UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/4 "2025-11-29T23:04:03Z")
That sounds a lot like the issue I am having. I reported it ~2 weeks ago here: [Takes much longer to start game on Chess.com - #68 by Caelarius](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/68) I had the same issue today. Around 12:55 UTC I booted the board and tried to get a match. I cancelled after 2 minutes. Then around 13:03 UTC I tried again. I did not get a match, cancelled after 2 minutes again. Then, on the board, I logged out of my [chess.com](http://chess.com) account and logged in again through the app. I then closed the app, and started a match again on the board. This time I got a match, but now I got a “connection closed” message after the first move. I then played the match on my tablet.The match ID is: [Chess: Caelarius vs checkfate06 - Chess.com](https://www.chess.com/game/live/146102307000?move=0) Then later on the day I booted my board again and started a new match. This time without any problems, fully played it on the board. This problem has been coming and going for me the last 2 to 3 weeks. At certain times the board works just fine. I get a match within seconds, and am able to play it on the board. At other times it takes much longer to get a match, but I still get it. And at times I get no match and have to cancel and try again later. Or I get a match, but the connection gets closed after move one. Just like @JoshJG I don’t see much of a pattern as to when a problem occurs or not. ---
**Author:** ![MEJBelloz](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@MEJBelloz](https://community.playchessup.com/u/MEJBelloz)\ **Post date:** [November 30, 2025, 5:14pm UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/5 "2025-11-30T17:14:39Z")
Just to add to this thread, I’m getting the same issue and I’m on the verge of returning my board. I’ve lost so many games where it has said connection failed (continue on another device) and I haven’t had another device near me to continue to the game. Previously I never got the message, now I get the message, but this shouldn’t ever be happening. I legit won’t play any more on the board unless my mobile device is near by. It’s happening at least once a play session for me and it’s ruining my enjoyment of the board. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [December 1, 2025, 4:44pm UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/6 "2025-12-01T16:44:53Z")
There was an issue on the backend in a recent API release - getting fixed ASAP. ---
**Author:** ![JoshJG](https://avatars.discourse-cdn.com/v4/letter/j/85f322/32.png) [@JoshJG](https://community.playchessup.com/u/JoshJG)\ **Post date:** [December 1, 2025, 10:18pm UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/7 "2025-12-01T22:18:18Z")
Thank you. ---
**Author:** ![dllblue](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/dllblue/32/388_2.png) [@dllblue](https://community.playchessup.com/u/dllblue)\ **Post date:** [December 10, 2025, 9:47am UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/8 "2025-12-10T09:47:12Z")
This problem remains unresolved. I still intermittently cannot get a game on [chess.com](http://chess.com), usually turning off and on resolves that. Today I had the “This connection was closed please use another device” error again. In my experience that error is always after I make the first move for white. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [December 10, 2025, 3:13pm UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/9 "2025-12-10T15:13:17Z")
> [@dllblue](#): > > I still intermittently cannot get a game on [chess.com](http://chess.com), usually turning off and on resolves that. Today I had the “This connection was closed please use another device” error again Looking into logs for your account and games now. I assume you are [chess.com](http://chess.com) user dllblue - correct? We will roll out some more updates this week. ---
**Author:** ![oridota](https://avatars.discourse-cdn.com/v4/letter/o/eb9ed0/32.png) [@oridota](https://community.playchessup.com/u/oridota)\ **Post date:** [December 10, 2025, 4:52pm UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/10 "2025-12-10T16:52:34Z")
@dllblue I’m really sorry you’re still experiencing this — I know how frustrating it can be, and we’re actively working to get these issues fully resolved. A quick question regarding your comment _“I still intermittently cannot get a game on [chess.com](http://chess.com)”_: Have you noticed this happening within the last 24 hours? Also, could you please share your [chess.com](http://chess.com) username again? I apologize if I missed it earlier, but having it here will help me trace what may have happened during your most recent game attempts. Thank you for your patience — we’re on it. ---
**Author:** ![dllblue](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/dllblue/32/388_2.png) [@dllblue](https://community.playchessup.com/u/dllblue)\ **Post date:** [December 10, 2025, 11:58pm UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/11 "2025-12-10T23:58:14Z")
Yes I’m dllblue on [chess.com](http://chess.com). Last time I couldnt get a game, and then after restarting had the connection closed message, was around 4pm 10 December Perth West Australia time. That was after installing the most recent 4.3.2 update. Thanks ---
**Author:** ![dllblue](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/dllblue/32/388_2.png) [@dllblue](https://community.playchessup.com/u/dllblue)\ **Post date:** [December 11, 2025, 9:25am UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/12 "2025-12-11T09:25:37Z")
Today 16:36 Perth WA, “This connection was closed” error after 1. e4, but the game did not appear on [chess.com](http://chess.com) on my ipad so I was unable to continue. I was able to start a new game on the ipad which continued to completion. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [December 11, 2025, 3:29pm UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/13 "2025-12-11T15:29:44Z")
Be aware if you log into [chess.com](http://chess.com) on multiple devices (board and iPad) - [chess.com](http://chess.com) can close one of the connection. It is weird because sometimes it works, sometimes it doesn’t. [Chess.com](http://Chess.com) runs games on two different services - and it works with one service but not the other. We do not recommend dual devices logged into same game. Best to just use the ChessUp 2. Just in case that is what is happening? ---
**Author:** ![oridota](https://avatars.discourse-cdn.com/v4/letter/o/eb9ed0/32.png) [@oridota](https://community.playchessup.com/u/oridota)\ **Post date:** [December 11, 2025, 3:52pm UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/14 "2025-12-11T15:52:33Z")
@dllblue Thanks for replying. That information helps a lot. I have another question. Are these games CDC Bot games or strictly CDC Random games? (CDC: ChessDotCom) ---
**Author:** ![dllblue](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/dllblue/32/388_2.png) [@dllblue](https://community.playchessup.com/u/dllblue)\ **Post date:** [December 11, 2025, 11:15pm UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/15 "2025-12-11T23:15:12Z")
Strictly random games ---
**Author:** ![oridota](https://avatars.discourse-cdn.com/v4/letter/o/eb9ed0/32.png) [@oridota](https://community.playchessup.com/u/oridota)\ **Post date:** [December 11, 2025, 11:29pm UTC](https://community.playchessup.com/t/chessup2-connection-issues/4010/16 "2025-12-11T23:29:26Z")
Ok thank you!