# ChessUp2 - logged in, but I get no pairing **URL:** \ **Category:** ChessUp 2\ **Created:** [May 23, 2025, 8:47am UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359 "2025-05-23T08:47:40Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![timothyha](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/timothyha/32/233_2.png) [@timothyha](https://community.playchessup.com/u/timothyha)\ **Post date:** [May 23, 2025, 8:47am UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/1 "2025-05-23T08:47:40Z")
I don’t seem to get any games at 10+5 or 15+10 from [chess.com](http://chess.com) (still waiting for Lichess). The status is logged in, and I’m on firmware 3.3.5. Do you see my attempts at all? SN 445660112 Thanks. ---
**Author:** ![timothyha](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/timothyha/32/233_2.png) [@timothyha](https://community.playchessup.com/u/timothyha)\ **Post date:** [May 23, 2025, 8:52am UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/2 "2025-05-23T08:52:19Z")
My time when I just tried was 0800-0830 UTC, and I waited for about 5 minutes in each try. ---
**Author:** ![timothyha](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/timothyha/32/233_2.png) [@timothyha](https://community.playchessup.com/u/timothyha)\ **Post date:** [May 23, 2025, 8:53am UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/3 "2025-05-23T08:53:20Z")
Is there any issue with me playing from New Zealand? Now that Chesscom does a bit of geolocating and moving people to different play servers? ---
**Author:** ![PBK\_Studio](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/pbk_studio/32/190_2.png) [@PBK\_Studio](https://community.playchessup.com/u/PBK_Studio)\ **Post date:** [May 23, 2025, 10:13am UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/4 "2025-05-23T10:13:13Z")
Have you tried doing a hard restart on the board and logging out and back into your [chess.com](http://chess.com) account? ---
**Author:** ![Will](https://avatars.discourse-cdn.com/v4/letter/w/90ced4/32.png) [@Will](https://community.playchessup.com/u/Will)\ **Post date:** [May 23, 2025, 1:42pm UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/5 "2025-05-23T13:42:13Z")
I have the same issue, can’t pair any games. Was fine a day or so ago ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [May 23, 2025, 3:19pm UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/6 "2025-05-23T15:19:53Z")
Should not be any issue with New Zealand that we are aware of. There have been some rolling outages on the [Chess.com](http://Chess.com) platform - we are looking at the logs now. As of right now all looks to be running fine. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [May 23, 2025, 3:25pm UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/7 "2025-05-23T15:25:07Z")
Confirmed there was a temporary outage 1am - 4am (USA time). This is the same time of your posts so I am assuming that was the issue. All working now. We are looking into the cause, but I don’t think it was on our end. If any issues remain, please let us know. ---
**Author:** ![timothyha](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/timothyha/32/233_2.png) [@timothyha](https://community.playchessup.com/u/timothyha)\ **Post date:** [May 23, 2025, 6:43pm UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/8 "2025-05-23T18:43:04Z")
Thanks for checking. It’s 1840 UTC right now, I did a full Reset All through the settings and relogged in to my account, but even 3+2 can’t find opponents. ---
**Author:** ![lamdness](https://avatars.discourse-cdn.com/v4/letter/l/ecd19e/32.png) [@lamdness](https://community.playchessup.com/u/lamdness)\ **Post date:** [May 23, 2025, 9:48pm UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/9 "2025-05-23T21:48:23Z")
Same here. I just tried playing online for the first time since I got the board, but I haven’t been able to play a single game. They never start—just stuck in a queue forever. I did manage to launch a game against a [Chess.com](http://Chess.com) bot, but after a few moves, it froze, and the bot stopped responding. I’m in Portugal. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [May 23, 2025, 10:31pm UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/10 "2025-05-23T22:31:39Z")
> [@lamdness](#): > > They never start—just stuck in a queue forever If you restart the board, is it still an issue? ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [May 23, 2025, 10:32pm UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/11 "2025-05-23T22:32:32Z")
We are taking a look - what are the [chess.com](http://chess.com) account names? ---
**Author:** ![lamdness](https://avatars.discourse-cdn.com/v4/letter/l/ecd19e/32.png) [@lamdness](https://community.playchessup.com/u/lamdness)\ **Post date:** [May 23, 2025, 10:49pm UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/12 "2025-05-23T22:49:21Z")
Hey! My account: [lamdness - Chess Profile - Chess.com](https://www.chess.com/member/lamdness) > If you restart the board, is it still an issue? Sorry, forgot to add these details. Yes, it is. I’ve tried to clean credentials in the app and re-log in after that. Also I restarted it several times and forced the firmware update from the app. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [May 24, 2025, 9:15pm UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/13 "2025-05-24T21:15:10Z")
Can you please verify you can matchmake on the [Chess.com](http://Chess.com) platform outside of ChessUp 2? ---
**Author:** ![timothyha](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/timothyha/32/233_2.png) [@timothyha](https://community.playchessup.com/u/timothyha)\ **Post date:** [May 24, 2025, 9:41pm UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/14 "2025-05-24T21:41:13Z")
Yeah, the user isn’t banned. Browser functionality is fine. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [May 24, 2025, 9:43pm UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/15 "2025-05-24T21:43:17Z")
Developers will be back in USA Tuesday (holiday weekend here). We will take a deep look at your account then. Sorry it is not working for you. ---
**Author:** ![timothyha](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/timothyha/32/233_2.png) [@timothyha](https://community.playchessup.com/u/timothyha)\ **Post date:** [May 24, 2025, 9:56pm UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/16 "2025-05-24T21:56:25Z")
Thank you, I can still play on Lichess via the app or ChessConnect in the browser. Just the onboard chesscom is the more convenient option. And I hope you’ll get to doing onboard Lichess (with board API instead of a proxy server) - then ChessUp2 will be perfect! 🙂 ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [May 24, 2025, 9:58pm UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/17 "2025-05-24T21:58:18Z")
Lichess will be out within a couple of weeks on beta. If you are a regular lichess users, and have not already, join our beta group and you will have it very soon. Email [info@bryghtlabs.com](mailto:info@bryghtlabs.com) with subject “join beta” and we can add you. ---
**Author:** ![timothyha](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/timothyha/32/233_2.png) [@timothyha](https://community.playchessup.com/u/timothyha)\ **Post date:** [May 25, 2025, 12:42am UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/18 "2025-05-25T00:42:23Z")
Thanks, Jeff and team, will email to join that group! ---
**Author:** ![Nikolaos.dr](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/nikolaos.dr/32/317_2.png) [@Nikolaos.dr](https://community.playchessup.com/u/Nikolaos.dr)\ **Post date:** [May 27, 2025, 10:09am UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/19 "2025-05-27T10:09:39Z")
I used to have the same problem but i think found something that helps. When you push the [Chess.com](http://Chess.com) bottom on the board screen, wait few seconds until you see the [Chess.com](http://Chess.com) green icon beside Wifi’s one. Then press Play and you will find a pair much faster! ---
**Author:** ![timothyha](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/timothyha/32/233_2.png) [@timothyha](https://community.playchessup.com/u/timothyha)\ **Post date:** [May 27, 2025, 10:26am UTC](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359/20 "2025-05-27T10:26:39Z")
What is this black magic? 🙂 But the pawn did appear, and I’ll check if pairing gets better. ![IMG_1200](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/2X/e/e13c1cdcfd639e0310da6ff12f7c904b9edcd383.jpeg) [Next page](https://community.playchessup.com/t/chessup2-logged-in-but-i-get-no-pairing/3359.md?page=2)