# Firmware update, now NO Chess.com Bots!
**URL:** https://community.playchessup.com/t/firmware-update-now-no-chess-com-bots/4046
**Category:** ChessUp 2
**Created:** [December 6, 2025, 6:59pm UTC](https://community.playchessup.com/t/firmware-update-now-no-chess-com-bots/4046 "2025-12-06T18:59:02Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@jpshark](https://community.playchessup.com/u/jpshark)
#### Post date: [December 6, 2025, 6:59pm UTC](https://community.playchessup.com/t/firmware-update-now-no-chess-com-bots/4046/1 "2025-12-06T18:59:02Z")
The title says it all…no more [chess.com](http://chess.com) bots, stuck in “starting soon” screen…UGH!
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### Author:  [@OmniusReaper556](https://community.playchessup.com/u/OmniusReaper556)
#### Post date: [December 7, 2025, 2:03pm UTC](https://community.playchessup.com/t/firmware-update-now-no-chess-com-bots/4046/2 "2025-12-07T14:03:37Z")
Hi what firmware version do you have? I just tried it now against the “Leftover Turkey” and I was able to get a white game and a black game started fine.
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### Author:  [@OmniusReaper556](https://community.playchessup.com/u/OmniusReaper556)
#### Post date: [December 7, 2025, 2:26pm UTC](https://community.playchessup.com/t/firmware-update-now-no-chess-com-bots/4046/3 "2025-12-07T14:26:11Z")
I can confirm there’s issues at the moment, I just tried playing against the “Leftover Turkey” again and it worked but then I switched to the “Frosty” bot and it stayed on the “starting soon” screen for at least a minute before I exited via turning off the board and turning it back on.
Maybe only some bots are affected?
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### Author:  [@OmniusReaper556](https://community.playchessup.com/u/OmniusReaper556)
#### Post date: [December 7, 2025, 2:29pm UTC](https://community.playchessup.com/t/firmware-update-now-no-chess-com-bots/4046/4 "2025-12-07T14:29:50Z")
I tried against the Wei bot and it also got stuck on the “Waiting Soon” screen for at least a minute before I exited.
UPDATE: I think I found a solution in this thread: [Not connecting to chess.com bots - #7 by guessy72](https://community.playchessup.com/t/not-connecting-to-chess-com-bots/3806/7)
Here’s a fix from the customer support team:
Thanks for reaching out! We’re sorry that this is happening, let’s find a solution together! After you’ve logged out of [Chess.com](http://Chess.com) on the board, we ask for them to wait for the green pawn symbol to populate.
Once you have successfully logged into [chess.com](http://chess.com/), **go into the [Chess.com](http://chess.com/) menu on the board and wait 3-5 seconds. You will then see a green pawn populate near the WiFi symbol**. Once the green pawn shows up, you may now begin a match.
I tried this and was able to successfully start matches against both Frosty and Wei within 10 seconds each.
UPDATE 2: Having issues again even when the green pawn shows up on the board display so the solution not working 100%
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### Author:  [@Jeff](https://community.playchessup.com/u/Jeff)
#### Post date: [December 8, 2025, 4:13pm UTC](https://community.playchessup.com/t/firmware-update-now-no-chess-com-bots/4046/5 "2025-12-08T16:13:57Z")
There was some work on the smart board services - we are making sure all is restored today.