# Firmware update, now NO Chess.com Bots! **URL:** https://community.playchessup.com/t/firmware-update-now-no-chess-com-bots/4046 **Category:** ChessUp 2 **Created:** [December 6, 2025, 6:59pm UTC](https://community.playchessup.com/t/firmware-update-now-no-chess-com-bots/4046 "2025-12-06T18:59:02Z") **Posts on this page:** 1 **Showing post:** 4
### Author: ![OmniusReaper556](https://avatars.discourse-cdn.com/v4/letter/o/b77776/32.png) [@OmniusReaper556](https://community.playchessup.com/u/OmniusReaper556) #### Post date: [December 7, 2025, 2:29pm UTC](https://community.playchessup.com/t/firmware-update-now-no-chess-com-bots/4046/4 "2025-12-07T14:29:50Z")
I tried against the Wei bot and it also got stuck on the “Waiting Soon” screen for at least a minute before I exited. UPDATE: I think I found a solution in this thread: [Not connecting to chess.com bots - #7 by guessy72](https://community.playchessup.com/t/not-connecting-to-chess-com-bots/3806/7) Here’s a fix from the customer support team: Thanks for reaching out! We’re sorry that this is happening, let’s find a solution together! After you’ve logged out of [Chess.com](http://Chess.com) on the board, we ask for them to wait for the green pawn symbol to populate. Once you have successfully logged into [chess.com](http://chess.com/), **go into the [Chess.com](http://chess.com/) menu on the board and wait 3-5 seconds. You will then see a green pawn populate near the WiFi symbol**. Once the green pawn shows up, you may now begin a match. I tried this and was able to successfully start matches against both Frosty and Wei within 10 seconds each. UPDATE 2: Having issues again even when the green pawn shows up on the board display so the solution not working 100% --- _[View the full topic](https://community.playchessup.com/t/firmware-update-now-no-chess-com-bots/4046)._