# Game imports on chessup 1 **URL:** \ **Category:** General\ **Created:** [August 2, 2025, 11:19am UTC](https://community.playchessup.com/t/game-imports-on-chessup-1/3731 "2025-08-02T11:19:55Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![DavidS](https://avatars.discourse-cdn.com/v4/letter/d/65b543/32.png) [@DavidS](https://community.playchessup.com/u/DavidS)\ **Post date:** [August 2, 2025, 11:19am UTC](https://community.playchessup.com/t/game-imports-on-chessup-1/3731/1 "2025-08-02T11:19:55Z")
I have almost never been able to successfully import my games. It tells me now that I have 58 games to import and only imports 8 of them, seemingly at random. I’ve deleted the app, and get the same result after installation. It is VERY frustrating as I want to use the board to go over a tournament game and then export the pgn. So I laboriously create a game, go through all my moves from my score sheet, and then when the game ends, it freaking disappears from the history after I analyze it but before I can create the pgn for preservation. Should I reset to factory default, delete the app and start over? (Assuming there is a way to go to factory default on the board). ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [August 4, 2025, 7:56pm UTC](https://community.playchessup.com/t/game-imports-on-chessup-1/3731/2 "2025-08-04T19:56:33Z")
Is this on iOS or Android? ---
**Author:** ![DavidS](https://avatars.discourse-cdn.com/v4/letter/d/65b543/32.png) [@DavidS](https://community.playchessup.com/u/DavidS)\ **Post date:** [August 4, 2025, 8:58pm UTC](https://community.playchessup.com/t/game-imports-on-chessup-1/3731/3 "2025-08-04T20:58:09Z")
iOS. ---
**Author:** ![oridota](https://avatars.discourse-cdn.com/v4/letter/o/eb9ed0/32.png) [@oridota](https://community.playchessup.com/u/oridota)\ **Post date:** [August 4, 2025, 11:23pm UTC](https://community.playchessup.com/t/game-imports-on-chessup-1/3731/4 "2025-08-04T23:23:47Z")
@DavidS I am sorry for the inconvenience. A new build that should address this issue will soon be released. Again I sincerely apologize for the inconvenience, relief is on the way. ---
**Author:** ![DavidS](https://avatars.discourse-cdn.com/v4/letter/d/65b543/32.png) [@DavidS](https://community.playchessup.com/u/DavidS)\ **Post date:** [August 19, 2025, 6:56pm UTC](https://community.playchessup.com/t/game-imports-on-chessup-1/3731/5 "2025-08-19T18:56:08Z")
So I have the recently added app but it doesn’t do anything to fix the problem. I now have 65 games of which it repeatedly successfully imports 16 games. And then tells me I have 65 games to import. David > ![](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/2X/c/c1a08a1d06c16ff98109dd2df644642a9638fff3.png "oridota") | [oridota](https://community.playchessup.com/u/oridota) > August 4 | > > - | - | [@DavidS](https://community.playchessup.com/u/davids) I am sorry for the inconvenience. A new build that should address this issue will soon be released. Again I sincerely apologize for the inconvenience, relief is on the way. ---
**Author:** ![DavidS](https://avatars.discourse-cdn.com/v4/letter/d/65b543/32.png) [@DavidS](https://community.playchessup.com/u/DavidS)\ **Post date:** [August 29, 2025, 12:31pm UTC](https://community.playchessup.com/t/game-imports-on-chessup-1/3731/6 "2025-08-29T12:31:46Z")
Was that the release just done? I think that Mae’s the app unable as I can’t log on and get authentication errors. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [August 29, 2025, 2:14pm UTC](https://community.playchessup.com/t/game-imports-on-chessup-1/3731/7 "2025-08-29T14:14:40Z")
Slight hiccup with the app store publishing the latest version - should be fixed soon.