# Game is missing in the board **URL:** \ **Category:** General\ **Created:** [March 24, 2025, 11:54am UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031 "2025-03-24T11:54:27Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Enchantedbowler](https://avatars.discourse-cdn.com/v4/letter/e/f475e1/32.png) [@Enchantedbowler](https://community.playchessup.com/u/Enchantedbowler)\ **Post date:** [March 24, 2025, 11:54am UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/1 "2025-03-24T11:54:27Z")
Hello community, Yesterday I played a game with the board and today it is nowhere to be found. I ve imported my last games but it did not show up. After that I played one more game or so, to see if it gets imported, and it actually did. Now I have the game 1 to 24 imported and then it goes on with 28. So the games from 25 to 27 are not there. I would love to know what I can to do to get them. Currently I have a chessup2 board and the iOS app Kind regards Nils ---
**Author:** ![Enchantedbowler](https://avatars.discourse-cdn.com/v4/letter/e/f475e1/32.png) [@Enchantedbowler](https://community.playchessup.com/u/Enchantedbowler)\ **Post date:** [March 25, 2025, 6:46pm UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/2 "2025-03-25T18:46:04Z")
Any ideas? ---
**Author:** ![wilis](https://avatars.discourse-cdn.com/v4/letter/w/eb9ed0/32.png) [@wilis](https://community.playchessup.com/u/wilis)\ **Post date:** [March 25, 2025, 6:57pm UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/3 "2025-03-25T18:57:15Z")
Hi I have the same problem. In the last week I played about 8 games with internal AI but none of the games are visible in the app despite the bluetooth connection and the message about importing games. They are not visible. They were games against AI with a strength of 12 and I was using maximum assistance. ---
**Author:** ![grabbe](https://avatars.discourse-cdn.com/v4/letter/g/eb8c5e/32.png) [@grabbe](https://community.playchessup.com/u/grabbe)\ **Post date:** [March 26, 2025, 12:29am UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/4 "2025-03-26T00:29:36Z")
@wilis @Enchantedbowler If you use this link it generates a ticket to work through. Please include all relevant information in the form. Mobile application version and platform are really helpful. [ClickUp Forms](https://forms.clickup.com/10628956/f/a4buw-927/5JB0C0ICQKQQOBD22L) ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [March 26, 2025, 7:20pm UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/5 "2025-03-26T19:20:27Z")
Sometimes the games can reuse previous game #s. And there is also a way to refresh the games list by pulling down in the history screen to refresh. Check that it did not name 2 game #1s, 2 game #2s? As long as the game was played to completion, it should be saved. If completely missing, let us know. ---
**Author:** ![wilis](https://avatars.discourse-cdn.com/v4/letter/w/eb9ed0/32.png) [@wilis](https://community.playchessup.com/u/wilis)\ **Post date:** [May 23, 2025, 2:55pm UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/6 "2025-05-23T14:55:14Z")
Hi @Jeff and @grabbe For over two months, my games played with the internal AI have not been saved in the app. I finish the game, connect via Bluetooth. Then the app shows a message that there are 33 new games to import. After importing, the app shows that 5 games have been successfully imported, but no new game since March 13 (game number 225) has been imported. After refreshing, there are no newly imported games. Still 225 since March 13, 2025. Screenshots. I have already uninstalled the app and reinstalled it, but to no avail. I created a ticket Bug ID:868d9tfx6 on March 30, but there is no response to it. Please tell me what else can be done? Playing with the internal AI is great and of course I would like to be able to analyze these games, but they are not saved. Thanks in advance! ![IMG_7509.PNG](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/2X/7/7dee5415b0ad04181bca0b76ac939e3729f69fd0.jpeg) ![IMG_7510](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/2X/9/991ca17c3b6fed25a5eb62f47dd922b66f6aef42.png) ![IMG_7508](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/2X/4/4da597abe3a76b539e443ae32fe66552acbf1683.png) ![IMG_7511](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/2X/d/dbf524b5bf42cedf8c9115a78eae5e5359e1f555.png) ---
**Author:** ![grabbe](https://avatars.discourse-cdn.com/v4/letter/g/eb8c5e/32.png) [@grabbe](https://community.playchessup.com/u/grabbe)\ **Post date:** [May 23, 2025, 3:05pm UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/7 "2025-05-23T15:05:51Z")
We’ll take a look. That is odd. ---
**Author:** ![wilis](https://avatars.discourse-cdn.com/v4/letter/w/eb9ed0/32.png) [@wilis](https://community.playchessup.com/u/wilis)\ **Post date:** [May 23, 2025, 5:30pm UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/8 "2025-05-23T17:30:41Z")
Thanks @grabbe! Please let me know if you would need any other data or details that will help investigate this issue and solve it. ---
**Author:** ![Catronela](https://avatars.discourse-cdn.com/v4/letter/c/dec6dc/32.png) [@Catronela](https://community.playchessup.com/u/Catronela)\ **Post date:** [May 26, 2025, 8:46am UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/9 "2025-05-26T08:46:50Z")
I have the Android app and I don’t see anything in “Activity”. (I’m logged in). I don’t see the game import message and when I finally manage to import one game when I try to analyze it the app analyzes a random game and then I can’t find my game again. Anyone else have this problem? ---
**Author:** ![grabbe](https://avatars.discourse-cdn.com/v4/letter/g/eb8c5e/32.png) [@grabbe](https://community.playchessup.com/u/grabbe)\ **Post date:** [May 28, 2025, 7:07pm UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/10 "2025-05-28T19:07:06Z")
> [@Catronela](#): > > I have the Android app and I don’t see anything in “Activity”. (I’m logged in). I don’t see the game import message and when I finally manage to import one game when I try to analyze it the app analyzes a random game and then I can’t find my game again. Anyone else have this problem iOS and Android have a few differences with game import. In Android you can just navigate to History. The first time you navigate there after starting the app, it will attempt to pull any games from the board. If you wait 20s or so and don’t see the games show up, you can try pulling from the top to refresh the page. Any games that were imported should show at that point. If you should have games that are saved to the board and they aren’t importing, try swiping the app out of history and opening it again. ---
**Author:** ![wilis](https://avatars.discourse-cdn.com/v4/letter/w/eb9ed0/32.png) [@wilis](https://community.playchessup.com/u/wilis)\ **Post date:** [June 5, 2025, 8:52am UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/11 "2025-06-05T08:52:50Z")
@Jeff Hey Is there any information on this? Yesterday I updated the ChessUp app to the latest version 3.0.5, on iOS. but after playing a game with the internal bot 1500 playing with the maximum level master hints the game was not imported. There was the same message again, only this time there are 36 games to import, then 5 were imported correctly, and after refreshing none of these games are displayed for analysis. Still the last game no. 225 from March and since then there have been many played. Please help. ---
**Author:** ![Skerfy\_McMurphy](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/skerfy_mcmurphy/32/939_2.png) [@Skerfy\_McMurphy](https://community.playchessup.com/u/Skerfy_McMurphy)\ **Post date:** [June 15, 2025, 5:15am UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/12 "2025-06-15T05:15:29Z")
I am also experiencing issues with import, I have 18 games to import, the ChessUp app reports that the games are being imported, but they never show up in the History tab after being imported. ---
**Author:** ![Criptix](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/criptix/32/115_2.png) [@Criptix](https://community.playchessup.com/u/Criptix)\ **Post date:** [June 15, 2025, 10:10am UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/13 "2025-06-15T10:10:01Z")
There are some changes too that in the latest beta firmware. Maybe it will adress the issue. 🤞 ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [June 16, 2025, 2:04pm UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/14 "2025-06-16T14:04:33Z")
> [@Skerfy\_McMurphy](#): > > the ChessUp app reports that the games are being imported, but they never show up in the History tab after being imported. iOS or Android? Long term we are switching it so the board directly uploads to the cloud (without the app in the middle) - but for a while we will still be using the apps. ---
**Author:** ![Skerfy\_McMurphy](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/skerfy_mcmurphy/32/939_2.png) [@Skerfy\_McMurphy](https://community.playchessup.com/u/Skerfy_McMurphy)\ **Post date:** [June 16, 2025, 3:12pm UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/15 "2025-06-16T15:12:32Z")
iOS for me. ---
**Author:** ![Obi368](https://avatars.discourse-cdn.com/v4/letter/o/9dc877/32.png) [@Obi368](https://community.playchessup.com/u/Obi368)\ **Post date:** [June 18, 2025, 8:08am UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/16 "2025-06-18T08:08:47Z")
I Player Yesterday 6 Games and non we’re saved 😢 iOS and Android import tested ---
**Author:** ![Birbdude26](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/birbdude26/32/1079_2.png) [@Birbdude26](https://community.playchessup.com/u/Birbdude26)\ **Post date:** [June 18, 2025, 6:26pm UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/17 "2025-06-18T18:26:39Z")
Just a piece of advice, in my experience it helps to wait a little bit before trying to import them, did you try this. Hope it helps you to enjoy your saved games more! ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [June 25, 2025, 2:40pm UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/18 "2025-06-25T14:40:51Z")
Programmers are working on the game syncing currently. Big improvements in the works. The current system is carried over from ChessUp 1 that did not have WiFi. We will be syncing games almost instantly to the cloud with a newer flow on ChessUp 2. ---
**Author:** ![Skerfy\_McMurphy](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/skerfy_mcmurphy/32/939_2.png) [@Skerfy\_McMurphy](https://community.playchessup.com/u/Skerfy_McMurphy)\ **Post date:** [June 30, 2025, 8:50pm UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/19 "2025-06-30T20:50:55Z")
That’s great news. Will the next revision allow importing the games into a [Chess.com](http://Chess.com) collection? ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [July 7, 2025, 2:29pm UTC](https://community.playchessup.com/t/game-is-missing-in-the-board/3031/20 "2025-07-07T14:29:08Z")
TBD about final details on how games are organized and further extensions to sync to [Chess.com](http://Chess.com). So not sure yet. [Next page](https://community.playchessup.com/t/game-is-missing-in-the-board/3031.md?page=2)