# Games aborting automatically before the first move **URL:** \ **Category:** ChessUp 2\ **Tags:** chessup-2, bug-report\ **Created:** [December 24, 2025, 3:10pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090 "2025-12-24T15:10:01Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Tironei](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/tironei/32/1142_2.png) [@Tironei](https://community.playchessup.com/u/Tironei)\ **Post date:** [December 24, 2025, 3:10pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/1 "2025-12-24T15:10:01Z")
Hi everyone, lately I’ve been running into an issue more and more often where online games get aborted automatically before they really even start. I’m seeing two different scenarios: 1. **Game starts but immediately aborts** A game is created and then aborts because the system claims it’s my turn. However, the board has not even shown the opponent’s first move yet, so I never actually had a chance to make a move. 2. **Game aborts while I’m still in the queue** I’m searching for a game and the board still shows that I’m waiting in the queue. Without me leaving the queue or the game visibly starting, it suddenly aborts. I can tell this happens before the game really begins because right after the queue screen, I immediately get the “game aborted” message. This has been happening quite frequently and makes it difficult to play online games reliably. Has anyone else experienced this issue, or is there a known fix or workaround? ---
**Author:** ![Tironei](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/tironei/32/1142_2.png) [@Tironei](https://community.playchessup.com/u/Tironei)\ **Post date:** [December 24, 2025, 3:15pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/2 "2025-12-24T15:15:17Z")
![IMG_4096](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/2X/1/1d88468f4bc148cf9744889ebe6cbce0cf534fd9.jpeg) ![IMG_4097](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/2X/2/2769858c8cc99ab41ce0b9c32c3bd7f6132d35eb.jpeg) Here are two photos showing the problem (it happened 3 times in a row) Both photos were taken at the same time and show that the chessboard is still searching, but I have already been connected to the [Chess.com](http://Chess.com) server. ---
**Author:** ![grabbe](https://avatars.discourse-cdn.com/v4/letter/g/eb8c5e/32.png) [@grabbe](https://community.playchessup.com/u/grabbe)\ **Post date:** [December 24, 2025, 7:12pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/3 "2025-12-24T19:12:55Z")
> [@Tironei](#): > > Here are two photos showing the problem (it happened 3 times in a row) > > Both photos were taken at the same time and show that the chessboard is still searching, but I have already been connected to the [Chess.com](http://Chess.com) server. Are you playing just using the board or with the app connected? If you have another browser or app instance, it _can_ cause some issues depending on which [Chess.com](http://Chess.com) server you end up connecting to. ---
**Author:** ![Tironei](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/tironei/32/1142_2.png) [@Tironei](https://community.playchessup.com/u/Tironei)\ **Post date:** [December 24, 2025, 7:36pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/4 "2025-12-24T19:36:39Z")
I only play with the board. I only open the app to check if there is a problem with the Connection. ---
**Author:** ![grabbe](https://avatars.discourse-cdn.com/v4/letter/g/eb8c5e/32.png) [@grabbe](https://community.playchessup.com/u/grabbe)\ **Post date:** [December 24, 2025, 8:30pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/5 "2025-12-24T20:30:50Z")
We’ll take a look. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [December 26, 2025, 6:41pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/6 "2025-12-26T18:41:48Z")
If there was a prior cancelled search or a log in on a different device it can sometimes cause issues for subsequent games. We are publishing fixes for this currently. If you still have issues on fresh games - we will review all the logs for your games and find and fix any remaining issues. Sorry for the trouble and thanks for reporting it. ---
**Author:** ![GR8-Ride](https://avatars.discourse-cdn.com/v4/letter/g/ecae2f/32.png) [@GR8-Ride](https://community.playchessup.com/u/GR8-Ride)\ **Post date:** [January 12, 2026, 5:03am UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/7 "2026-01-12T05:03:17Z")
I realize I’m bringing this one up from a couple of weeks ago, however this issue has become rampant for me. Currently about 75% of my games on [Chess.com](http://Chess.com) are never started; either aborted before I even see the game start (I’m guessing I’m White in those cases), or if I see that I’m Black and White never seems to make a move or have their clock start. This has happened across multiple time conditions (10+5, 5+5, 3+2, etc). I have no restrictions on my outbound or inbound ratings requirements, and my internet connection is 3 Gbps UP / 3 Gbps DOWN. I can play directly on the [Chess.com](http://Chess.com) app on my iPhone or iPad and I have zero issues of the sort. This is frustrating, as I love the design and feel of the Chessup 2 board significantly more than my Chessnut EVO board (I’d sell my Chessnut EVO board if I could “trust” my Chessup 2 board to work as it should). Any hints as to what might be going on? ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [January 13, 2026, 6:21pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/8 "2026-01-13T18:21:16Z")
We will need to the team to review your account logs specifically. And yes we will 100% support you and get this working for your account. What is your [chess.com](http://chess.com) account name and/or board serial number? (Settings→About) @oridota @JustinF @Richard ---
**Author:** ![GR8-Ride](https://avatars.discourse-cdn.com/v4/letter/g/ecae2f/32.png) [@GR8-Ride](https://community.playchessup.com/u/GR8-Ride)\ **Post date:** [January 13, 2026, 7:48pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/9 "2026-01-13T19:48:01Z")
Hi Jeff, My [Chess.com](http://Chess.com) username is GR8-Ride, and my Chessup 2 board’s S/N is: 254220381. Firmware is 4.3.5. I’d love nothing more than to have these reliability issues resolved, as in actual gameplay, I greatly prefer my Chessup 2 board over the EVO (crappy pieces, have to implement an 800ms delay so that moves are recognized, which means no blitz on the EVO). I also had an interesting one happen last night; I had originally attempted to play a 5+2 Blitz game, but it was not finding any opponents. After several minutes, I cancelled, and went to search for a 5+5 Blitz ([Chess.com](http://Chess.com)) game, and again, no opponents after several minutes. So I cancelled, and figured I’d try a 10+5 Rapid game. After a few minutes, it found me an opponent, but it was a 5+5 blitz game, and not a 10+5 Rapid game! Patrick ---
**Author:** ![Langers](https://avatars.discourse-cdn.com/v4/letter/l/ac8455/32.png) [@Langers](https://community.playchessup.com/u/Langers)\ **Post date:** [January 13, 2026, 8:37pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/10 "2026-01-13T20:37:35Z")
Curious - the discussion around reviewing logs raises the question in my mind if the ChessUp server(s) proxy the connections to the [chess.com](http://chess.com) (and lichess) services or does the board communicate with the APIs directly? ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [January 13, 2026, 8:45pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/11 "2026-01-13T20:45:06Z")
> [@Langers](#): > > ChessUp server(s) proxy the connections to the [chess.com](http://chess.com) (and lichess) services or does the board communicate with the APIs directly? Both. Whenever possible the board connects directly. For some operations we have to run a cloud service. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [January 13, 2026, 8:50pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/12 "2026-01-13T20:50:21Z")
> [@GR8-Ride](#): > > I’d love nothing more than to have these reliability issues resolved We will get it taken care of. Thanks for the info - the tech team is looking into it now. ---
**Author:** ![CFossa](https://avatars.discourse-cdn.com/v4/letter/c/90ced4/32.png) [@CFossa](https://community.playchessup.com/u/CFossa)\ **Post date:** [January 18, 2026, 12:54pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/13 "2026-01-18T12:54:13Z")
Hi, FWIW I had a couple of games abort before starting yesterday. I played a game with no issues, then hit the button to start a new game, and it aborted. This happened three times. Then, I backed all the way out to the home screen on the board, went back into [chess.com](http://chess.com), and had no problems starting a game. I did this multiple games. So for me, the issues seems to be related to starting a new game without exiting [chess.com](http://chess.com) to the chessup homescreen. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [January 21, 2026, 3:01pm UTC](https://community.playchessup.com/t/games-aborting-automatically-before-the-first-move/4090/14 "2026-01-21T15:01:29Z")
Thanks for letting us know - we will investigate that flow. @oridota @Richard