# Getting signed out of chesscom

**URL:** <https://community.playchessup.com/t/getting-signed-out-of-chesscom/729>\
**Category:** ChessUp 2\
**Created:** [November 4, 2024, 11:45pm UTC](https://community.playchessup.com/t/getting-signed-out-of-chesscom/729 "2024-11-04T23:45:28Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![psl](https://avatars.discourse-cdn.com/v4/letter/p/ed8c4c/32.png) [@psl](https://community.playchessup.com/u/psl)\
**Post date:** [November 4, 2024, 11:45pm UTC](https://community.playchessup.com/t/getting-signed-out-of-chesscom/729/1 "2024-11-04T23:45:28Z")

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I think this issue was supposed to be fixed with a past software update, but recently we’ve had to log back on to chesscom numerous times. Anyone else experiencing this?

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**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\
**Post date:** [November 5, 2024, 4:20am UTC](https://community.playchessup.com/t/getting-signed-out-of-chesscom/729/2 "2024-11-05T04:20:59Z")

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I will ask the dev team. It might have to do with us resetting some connections and servers from time to time.

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**Author:** ![BryanM](https://avatars.discourse-cdn.com/v4/letter/b/6de8d8/32.png) [@BryanM](https://community.playchessup.com/u/BryanM)\
**Post date:** [November 5, 2024, 11:20am UTC](https://community.playchessup.com/t/getting-signed-out-of-chesscom/729/3 "2024-11-05T11:20:01Z")

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I have not had an issue, I have been signed in and never disconnected.

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**Author:** ![Criptix](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/criptix/32/115_2.png) [@Criptix](https://community.playchessup.com/u/Criptix)\
**Post date:** [November 5, 2024, 11:41am UTC](https://community.playchessup.com/t/getting-signed-out-of-chesscom/729/4 "2024-11-05T11:41:01Z")

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Me too. Just after last firmware update I had to login and sinds then it’s ok.

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**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\
**Post date:** [November 5, 2024, 3:32pm UTC](https://community.playchessup.com/t/getting-signed-out-of-chesscom/729/5 "2024-11-05T15:32:50Z")

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> [@psl](#):
>
> but recently we’ve had to log back on to chesscom numerous times. Anyone else experiencing this?

Team wants more info on the exact flow here. For example, is the board losing the login, or is the app being used repeatedly, are you logging in to [Chess.com](http://Chess.com) elsewhere as well, etc.

Just walk us through the full flow?

Thanks!

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**Author:** ![psl](https://avatars.discourse-cdn.com/v4/letter/p/ed8c4c/32.png) [@psl](https://community.playchessup.com/u/psl)\
**Post date:** [November 5, 2024, 8:15pm UTC](https://community.playchessup.com/t/getting-signed-out-of-chesscom/729/6 "2024-11-05T20:15:04Z")

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We don’t normally touch the app, outside of logging back into chesscom. We do access the same chesscom account on a computer regularly, though usually not while using the board.

We just turned on the board to find that we had to log back in to chesscom on the board (using the app) the past two days in a row.

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**Author:** ![psl](https://avatars.discourse-cdn.com/v4/letter/p/ed8c4c/32.png) [@psl](https://community.playchessup.com/u/psl)\
**Post date:** [December 2, 2024, 9:28pm UTC](https://community.playchessup.com/t/getting-signed-out-of-chesscom/729/7 "2024-12-02T21:28:45Z")

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Had to sign into chesscom again today. Just reporting because I know a past update was supposed to fix this.