# Having trouble connecting to games

**URL:** <https://community.playchessup.com/t/having-trouble-connecting-to-games/3098>\
**Category:** General\
**Created:** [April 7, 2025, 2:46am UTC](https://community.playchessup.com/t/having-trouble-connecting-to-games/3098 "2025-04-07T02:46:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cmora4000](https://avatars.discourse-cdn.com/v4/letter/c/8baadc/32.png) [@cmora4000](https://community.playchessup.com/u/cmora4000)\
**Post date:** [April 7, 2025, 2:46am UTC](https://community.playchessup.com/t/having-trouble-connecting-to-games/3098/1 "2025-04-07T02:46:10Z")

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Hello, my chessup 2 has been working great this whole time but all of a sudden my board is not connecting to [chess.com](http://chess.com) games… I tried resetting it and it didn’t help. Unrated, 10/5 or 15/10 games. Saying “No player matched eventually”

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**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\
**Post date:** [April 7, 2025, 1:20pm UTC](https://community.playchessup.com/t/having-trouble-connecting-to-games/3098/2 "2025-04-07T13:20:16Z")

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First thing to try is to log out and log back into [Chess.com](http://Chess.com).

Go to Settings-\>Log out of [Chess.com](http://Chess.com). And then you will need to repeat the steps to get new credentials (with the board and our app).

This video is a bit out of date, but the steps are correct:

[![](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/1X/143ccfcdd2b2e3f4d5e0f39d8757d546f4997560.jpeg "ChessUp 2 Chess.com December 26th - Re-Login for gameplay fix") ](https://www.youtube.com/watch?v=iCp3JVzVrzc)