# Issue connecting chess.com

**URL:** <https://community.playchessup.com/t/issue-connecting-chess-com/2998>\
**Category:** ChessUp 2\
**Created:** [March 17, 2025, 12:39pm UTC](https://community.playchessup.com/t/issue-connecting-chess-com/2998 "2025-03-17T12:39:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Budd84](https://avatars.discourse-cdn.com/v4/letter/b/f19dbf/32.png) [@Budd84](https://community.playchessup.com/u/Budd84)\
**Post date:** [March 17, 2025, 12:39pm UTC](https://community.playchessup.com/t/issue-connecting-chess-com/2998/1 "2025-03-17T12:39:40Z")

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Hi there, currently unable to sync my [chess.com](http://chess.com) account to my chessup2. After seeing the “use the chess up app to sign in to [chess.com](http://chess.com)” I open the app and click on approve on the app when it asks for permission. The app then shows a “transmitting” for 5 secs or so. It then looks like it connects as the screen on chess up2 shows play but for less than a second. It then goes back to the “sign in to [chess.com](http://chess.com) screen”. I should say it is recently been updated… I don’t know if I’m doing something wrong?? Cheers Alan

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/1X/f3f7710bf18393513709ab9104f6773f36d42ef9.jpeg)

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**Author:** ![Richard](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/richard/32/399_2.png) [@Richard](https://community.playchessup.com/u/Richard)\
**Post date:** [March 17, 2025, 2:54pm UTC](https://community.playchessup.com/t/issue-connecting-chess-com/2998/3 "2025-03-17T14:54:57Z")

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I’m sorry you’re having trouble getting signed in - could you please double-check that your mobile app is up to date before trying again?