# Leds and recognition not working **URL:** \ **Category:** General\ **Created:** [April 5, 2026, 11:05am UTC](https://community.playchessup.com/t/leds-and-recognition-not-working/4306 "2026-04-05T11:05:47Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Uranday](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/uranday/32/1642_2.png) [@Uranday](https://community.playchessup.com/u/Uranday)\ **Post date:** [April 5, 2026, 11:05am UTC](https://community.playchessup.com/t/leds-and-recognition-not-working/4306/1 "2026-04-05T11:05:47Z")
Today I took my board out. Battery was empty and I needed to do an update. After the update though, the leds and piece recognition do not work. Anything I could do to see what is going on? Diagnostics mode or can I do a hard reset. Already reinstalled the firmware. ---
**Author:** ![Criptix](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/criptix/32/115_2.png) [@Criptix](https://community.playchessup.com/u/Criptix)\ **Post date:** [April 5, 2026, 3:45pm UTC](https://community.playchessup.com/t/leds-and-recognition-not-working/4306/2 "2026-04-05T15:45:21Z")
Try to fully charge the board. After that maybe a factory reset. If that doesn’t work contact costumer support [info@bryghtlabs.com](mailto:info@bryghtlabs.com). ---
**Author:** ![Uranday](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/uranday/32/1642_2.png) [@Uranday](https://community.playchessup.com/u/Uranday)\ **Post date:** [April 5, 2026, 4:56pm UTC](https://community.playchessup.com/t/leds-and-recognition-not-working/4306/3 "2026-04-05T16:56:59Z")
How can I do a factory reset? ---
**Author:** ![Veronica](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/veronica/32/82_2.png) [@Veronica](https://community.playchessup.com/u/Veronica)\ **Post date:** [April 5, 2026, 5:00pm UTC](https://community.playchessup.com/t/leds-and-recognition-not-working/4306/4 "2026-04-05T17:00:37Z")
Scrolls down to: Settings\> Reset All. ---
**Author:** ![Uranday](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/uranday/32/1642_2.png) [@Uranday](https://community.playchessup.com/u/Uranday)\ **Post date:** [April 5, 2026, 7:45pm UTC](https://community.playchessup.com/t/leds-and-recognition-not-working/4306/5 "2026-04-05T19:45:30Z")
Tried that. ---
**Author:** ![Veronica](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/veronica/32/82_2.png) [@Veronica](https://community.playchessup.com/u/Veronica)\ **Post date:** [April 5, 2026, 8:23pm UTC](https://community.playchessup.com/t/leds-and-recognition-not-working/4306/6 "2026-04-05T20:23:33Z")
I’m sorry. Reach out to our support team, we’ll be able to help you at [info@bryghtlabs.com](mailto:info@bryghtlabs.com) ---
**Author:** ![Uranday](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/uranday/32/1642_2.png) [@Uranday](https://community.playchessup.com/u/Uranday)\ **Post date:** [April 5, 2026, 9:25pm UTC](https://community.playchessup.com/t/leds-and-recognition-not-working/4306/7 "2026-04-05T21:25:10Z")
Thank you. I did send them an email this afternoon. ---
**Author:** ![Schoedt](https://avatars.discourse-cdn.com/v4/letter/s/c57346/32.png) [@Schoedt](https://community.playchessup.com/u/Schoedt)\ **Post date:** [April 6, 2026, 6:03pm UTC](https://community.playchessup.com/t/leds-and-recognition-not-working/4306/8 "2026-04-06T18:03:26Z")
Did you find a solution to this? Im faced with the exact same issue. ---
**Author:** ![Uranday](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/uranday/32/1642_2.png) [@Uranday](https://community.playchessup.com/u/Uranday)\ **Post date:** [April 11, 2026, 2:47pm UTC](https://community.playchessup.com/t/leds-and-recognition-not-working/4306/9 "2026-04-11T14:47:13Z")
I got an RMA after contacting support. ---
**Author:** ![DaveX81](https://avatars.discourse-cdn.com/v4/letter/d/f6c823/32.png) [@DaveX81](https://community.playchessup.com/u/DaveX81)\ **Post date:** [April 11, 2026, 3:22pm UTC](https://community.playchessup.com/t/leds-and-recognition-not-working/4306/10 "2026-04-11T15:22:47Z")
I had the same problem but from the beginning. As I got my board the first thing i did before I was doing anything was an fw update. It’s the second time I read here that after an update the board is broken. Because I never tested anything before I updated the board I can’t say if it has anything to do with that. But could be the new 5.01 cause these defects? ---
**Author:** ![Nyole](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/nyole/32/1458_2.png) [@Nyole](https://community.playchessup.com/u/Nyole)\ **Post date:** [April 11, 2026, 6:47pm UTC](https://community.playchessup.com/t/leds-and-recognition-not-working/4306/11 "2026-04-11T18:47:30Z")
Since today in my case there is no LED lights at all, but if I move pieces, display shows move was made(if I play with ChessUp bots). (I also contacted support team, so now waiting for their reply)