# New problems with connection to chess.com **URL:** \ **Category:** General\ **Created:** [November 15, 2024, 6:05pm UTC](https://community.playchessup.com/t/new-problems-with-connection-to-chess-com/758 "2024-11-15T18:05:53Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![rainer59k](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/rainer59k/32/146_2.png) [@rainer59k](https://community.playchessup.com/u/rainer59k)\ **Post date:** [November 15, 2024, 6:05pm UTC](https://community.playchessup.com/t/new-problems-with-connection-to-chess-com/758/1 "2024-11-15T18:05:53Z")
Hi! At the moment I am using ChessUp1 (until the No 2 arrives at my home). Since 2 days I can`t enter [chess.com](http://chess.com). After writing my name and password nothing happens und the fields are empty. With lichess everything works fine. Is there anyone, who can help me? ---
**Author:** ![Veronica](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/veronica/32/82_2.png) [@Veronica](https://community.playchessup.com/u/Veronica)\ **Post date:** [November 15, 2024, 7:24pm UTC](https://community.playchessup.com/t/new-problems-with-connection-to-chess-com/758/2 "2024-11-15T19:24:02Z")
Hi Rainer, sorry you’re experiencing this. Let’s try this, in your phone go to: Settings Apps Search for ChessUp Tap Storage Tap Clear Cache Tap Clear Data Let us know if this works, thanks! ---
**Author:** ![rainer59k](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/rainer59k/32/146_2.png) [@rainer59k](https://community.playchessup.com/u/rainer59k)\ **Post date:** [November 15, 2024, 9:56pm UTC](https://community.playchessup.com/t/new-problems-with-connection-to-chess-com/758/3 "2024-11-15T21:56:52Z")
thx for helping. It worked! I can use the board for [chess.com](http://chess.com) again.