# Not connecting to chess.com bots
**URL:** https://community.playchessup.com/t/not-connecting-to-chess-com-bots/3806
**Category:** ChessUp 2
**Created:** [August 24, 2025, 7:56pm UTC](https://community.playchessup.com/t/not-connecting-to-chess-com-bots/3806 "2025-08-24T19:56:40Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@guessy72](https://community.playchessup.com/u/guessy72)
#### Post date: [August 24, 2025, 7:56pm UTC](https://community.playchessup.com/t/not-connecting-to-chess-com-bots/3806/1 "2025-08-24T19:56:40Z")
Hi,
My chessup 2 board is refusing to start a game with the bot and hangs in the screen attached. Not sure how to get this resolved and I wonder if someone on this forum can provide help. Thanks
---
### Author:  [@etsuna](https://community.playchessup.com/u/etsuna)
#### Post date: [August 25, 2025, 5:37am UTC](https://community.playchessup.com/t/not-connecting-to-chess-com-bots/3806/2 "2025-08-25T05:37:11Z")
helloI, i had the same problem, still sometimes now. Logging out of [chess.com](http://chess.com) and logging back in via phone and app solved the problem.
---
### Author:  [@Jeff](https://community.playchessup.com/u/Jeff)
#### Post date: [August 25, 2025, 3:43pm UTC](https://community.playchessup.com/t/not-connecting-to-chess-com-bots/3806/3 "2025-08-25T15:43:08Z")
If logging out and back in does not resolve it - please email us [info@bryghtlabs.com](mailto:info@bryghtlabs.com) and we can look into your specific account to troubleshoot.
---
### Author:  [@guessy72](https://community.playchessup.com/u/guessy72)
#### Post date: [August 25, 2025, 11:47pm UTC](https://community.playchessup.com/t/not-connecting-to-chess-com-bots/3806/4 "2025-08-25T23:47:22Z")
I tried log out and log back in. It does work for one time but trying that immediately another time I’m having the issue again. Will send an email and ask for support
---
### Author:  [@U\_Da\_Man](https://community.playchessup.com/u/U_Da_Man)
#### Post date: [November 19, 2025, 6:47pm UTC](https://community.playchessup.com/t/not-connecting-to-chess-com-bots/3806/5 "2025-11-19T18:47:55Z")
I know this is an older thread but I’m a new chessup2 board owner and I’m having the same issues. When I try to connect with a [chess.com](http://chess.com) bot all I get is a “staring soon” message. I’ll wait until I get tired of waiting then turn the board off. IS THERE A FIX YET?
---
### Author:  [@grabbe](https://community.playchessup.com/u/grabbe)
#### Post date: [November 19, 2025, 8:15pm UTC](https://community.playchessup.com/t/not-connecting-to-chess-com-bots/3806/6 "2025-11-19T20:15:21Z")
> [@U\_Da\_Man](#):
>
> I know this is an older thread but I’m a new chessup2 board owner and I’m having the same issues. When I try to connect with a [chess.com](http://chess.com) bot all I get is a “staring soon” message. I’ll wait until I get tired of waiting then turn the board off. IS THERE A FIX YET
I think internet disruptions are better now, but CloudFlare was having some issues throughout the day. Some scheduled, some not expected.
---
### Author:  [@guessy72](https://community.playchessup.com/u/guessy72)
#### Post date: [November 19, 2025, 9:30pm UTC](https://community.playchessup.com/t/not-connecting-to-chess-com-bots/3806/7 "2025-11-19T21:30:35Z")
This is the feedback I got from ChessUp team. And with that I don’t have any issue with the bots anymore
”
Thanks for reaching out! We’re sorry that this is happening, let’s find a solution together! After you’ve logged out of [Chess.com](http://Chess.com) on the board, we ask for them to wait for the green pawn symbol to populate.
Once you have successfully logged into [chess.com](http://chess.com/), **go into the [Chess.com](http://chess.com/) menu on the board and wait 3-5 seconds. You will then see a green pawn populate near the WiFi symbol**. Once the green pawn shows up, you may now begin a match.
Let me know if any of these steps help or if you need further assistance!
“