# Often Can’t find chess.com games even after long wait

**URL:** https://community.playchessup.com/t/often-can-t-find-chess-com-games-even-after-long-wait/4182
**Category:** ChessUp 2
**Created:** [January 18, 2026, 1:59am UTC](https://community.playchessup.com/t/often-can-t-find-chess-com-games-even-after-long-wait/4182 "2026-01-18T01:59:32Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![archisc2k](https://avatars.discourse-cdn.com/v4/letter/a/67e7ee/32.png) [@archisc2k](https://community.playchessup.com/u/archisc2k)
#### Post date: [January 18, 2026, 1:59am UTC](https://community.playchessup.com/t/often-can-t-find-chess-com-games-even-after-long-wait/4182/1 "2026-01-18T01:59:32Z")

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Lately, the board can’t find [chess.com](http://chess.com) opponents even after 10 mins. The game we want to play is 30 mins. Any advice?

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### Author: ![CFossa](https://avatars.discourse-cdn.com/v4/letter/c/90ced4/32.png) [@CFossa](https://community.playchessup.com/u/CFossa)
#### Post date: [January 18, 2026, 12:46pm UTC](https://community.playchessup.com/t/often-can-t-find-chess-com-games-even-after-long-wait/4182/2 "2026-01-18T12:46:41Z")

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Hi,

Have you tried other time controls? Also, what do you have set up for a rating range for challenges on [chess.com](http://chess.com)?  
I prefer 15 10 games and find that it takes longer to get a match at that time control than it does at blitz time controls. I’d suggest trying a faster time control just to convince yourself that the board is working correctly, and that it is just taking longer since you are playing a less used time contro.

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### Author: ![JustinF](https://avatars.discourse-cdn.com/v4/letter/j/cc9497/32.png) [@JustinF](https://community.playchessup.com/u/JustinF)
#### Post date: [January 19, 2026, 5:18pm UTC](https://community.playchessup.com/t/often-can-t-find-chess-com-games-even-after-long-wait/4182/3 "2026-01-19T17:18:05Z")

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Hi @archisc2k

Sorry for the issues you are experiencing. Can you provide your chesscom user name? You can private message me if you want. Then we can investigate what is causing this issue.

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### Author: ![oridota](https://avatars.discourse-cdn.com/v4/letter/o/eb9ed0/32.png) [@oridota](https://community.playchessup.com/u/oridota)
#### Post date: [January 19, 2026, 5:23pm UTC](https://community.playchessup.com/t/often-can-t-find-chess-com-games-even-after-long-wait/4182/4 "2026-01-19T17:23:10Z")

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Hi @archisc2k  
Sorry you are experiencing this.  
Could you please provide me with your [chess.com](http://chess.com) username, and the last time window you had an abnormally long pairing time. This will help me look up what was happening to your pairing at that time.

Also, these have been the recommended time controls/format for fast pairing:  
10min, 3min, 5min

Thanks!