# Problems with chess.com
**URL:** https://community.playchessup.com/t/problems-with-chess-com/473
**Category:** General
**Created:** [February 5, 2024, 10:06pm UTC](https://community.playchessup.com/t/problems-with-chess-com/473 "2024-02-05T22:06:43Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@rainer59k](https://community.playchessup.com/u/rainer59k)
#### Post date: [February 5, 2024, 10:06pm UTC](https://community.playchessup.com/t/problems-with-chess-com/473/1 "2024-02-05T22:06:43Z")
Hello together! Since a week I have problems playing with my chessup- board at [chess.com](http://chess.com). The board shows the first move of my opponent and is not accepting my answer. At lichess everythink works well. Can you help me?
My second question: How long can you play with the board? My full loaded board works only 4 hours. Is ist normal? Thanks for an answer!
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### Author:  [@Jeff](https://community.playchessup.com/u/Jeff)
#### Post date: [February 9, 2024, 12:04am UTC](https://community.playchessup.com/t/problems-with-chess-com/473/2 "2024-02-09T00:04:46Z")
What phone platform are you using for [chess.com](http://chess.com)?
The board works for about 8 hours when playing online. If you are playing against the board AI - it consumes more power and can have different battery life.
Are you seeing 4 hours when playing online / with the app?
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### Author:  [@rainer59k](https://community.playchessup.com/u/rainer59k)
#### Post date: [February 9, 2024, 6:42am UTC](https://community.playchessup.com/t/problems-with-chess-com/473/3 "2024-02-09T06:42:24Z")
Hi Jeff,
I am using an Android Phone, Samsung Galaxy S 20. I have played often against the AI, therefor I can understand the 4 hours.
The problems with [chess.com](http://chess.com) are still unsolved. But I have noticed, that they only happened, when I am playing wirh the black pieces.
Best wishes
Rainer
[Gesendet von AOL auf Android](https://play.google.com/store/apps/details?id=com.aol.mobile.aolapp)
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### Author:  [@Jeff](https://community.playchessup.com/u/Jeff)
#### Post date: [February 9, 2024, 3:15pm UTC](https://community.playchessup.com/t/problems-with-chess-com/473/4 "2024-02-09T15:15:44Z")
Thanks for letting us know about the [chess.com](http://chess.com) black piece issue.
We have an improved solution coming on Android - perhaps 1 month away. It will be much more stable.
We are also working to improve the game start reliability each week with the current method.
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### Author:  [@rainer59k](https://community.playchessup.com/u/rainer59k)
#### Post date: [May 2, 2024, 7:23pm UTC](https://community.playchessup.com/t/problems-with-chess-com/473/5 "2024-05-02T19:23:17Z")
My problems with [chess.com](http://chess.com) are back again! Since 2 days I can`t play a single game on my chessUp Board. I can make my moves with the phone, but there is no reaction on the board. Anyone else with this problem?
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### Author:  [@Jeff](https://community.playchessup.com/u/Jeff)
#### Post date: [May 6, 2024, 1:18pm UTC](https://community.playchessup.com/t/problems-with-chess-com/473/6 "2024-05-06T13:18:46Z")
There was a temporary outage when [Chess.com](http://Chess.com) changed their site just a bit.
I will have support email you to verify if there is still an issue and fix it.
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### Author:  [@rainer59k](https://community.playchessup.com/u/rainer59k)
#### Post date: [May 6, 2024, 2:40pm UTC](https://community.playchessup.com/t/problems-with-chess-com/473/7 "2024-05-06T14:40:59Z")
Hi Jeff,
since yesterday everything works fine. Thanks, but an earlier warning would be nice!
Rainer
[Gesendet von AOL auf Android](https://play.google.com/store/apps/details?id=com.aol.mobile.aolapp)