# Takes much longer to start game on Chess.com **URL:** \ **Category:** General\ **Created:** [April 20, 2025, 8:35pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180 "2025-04-20T20:35:37Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![d79ima](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@d79ima](https://community.playchessup.com/u/d79ima)\ **Post date:** [April 20, 2025, 8:35pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/1 "2025-04-20T20:35:37Z")
I usually play 15|10 rapid time controls on [Chess.com](http://Chess.com) which is the most popular rapid time control on there. I noticed that my chessup2 board takes a very long time to find a partner when i try to start a game, sometimes it will take minutes and sometimes it won’t find any match and give up. If i open my [chess.com](http://chess.com) phone app and start a game on there it usually finds a partner within several seconds. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [April 21, 2025, 12:39am UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/2 "2025-04-21T00:39:36Z")
We are rolling out a fix for this ASAP. It is a recent issue and will be fixed very soon. ---
**Author:** ![d79ima](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@d79ima](https://community.playchessup.com/u/d79ima)\ **Post date:** [May 17, 2025, 4:12pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/3 "2025-05-17T16:12:04Z")
With most recent update, it seems like it works better, but periodically still takes a long time to start a game ---
**Author:** ![ross175](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@ross175](https://community.playchessup.com/u/ross175)\ **Post date:** [May 17, 2025, 5:27pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/4 "2025-05-17T17:27:11Z")
I’m having this issue today. Sits for a couple of mins with no game starting. If it does find a game, I’ve then had a couple of games start, no move appear from the opponent and then the game is abandoned. Seems like a new issue from the latest update as it wasn’t a problem before. ---
**Author:** ![thetasquared](https://avatars.discourse-cdn.com/v4/letter/t/e0b2c6/32.png) [@thetasquared](https://community.playchessup.com/u/thetasquared)\ **Post date:** [May 17, 2025, 8:06pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/5 "2025-05-17T20:06:20Z")
Same here. Super long time for a game to start.. and actually I haven’t been able to get it to start a game because I thought it was broken. I can play that chesscom bots just fine. ---
**Author:** ![Kingofwaldo](https://avatars.discourse-cdn.com/v4/letter/k/ccd318/32.png) [@Kingofwaldo](https://community.playchessup.com/u/Kingofwaldo)\ **Post date:** [May 20, 2025, 12:00am UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/6 "2025-05-20T00:00:14Z")
I had to try 3 times to play a bot and the 3rd time it looked like it was ready , but after my 1st move as white , it didnt reply and i had to shut down the board as it wouldn’t let me resign either ---
**Author:** ![VPringles](https://avatars.discourse-cdn.com/v4/letter/v/a88e4f/32.png) [@VPringles](https://community.playchessup.com/u/VPringles)\ **Post date:** [May 20, 2025, 11:05am UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/7 "2025-05-20T11:05:16Z")
Yep, having the same issue. Game starts but the 1st opponent move is never registered on the board, though I can play on the chesscom app. Happens randomly ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [May 20, 2025, 3:43pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/8 "2025-05-20T15:43:04Z")
Bot game fixes are coming ASAP. ---
**Author:** ![Bauke65](https://avatars.discourse-cdn.com/v4/letter/b/8e8cbc/32.png) [@Bauke65](https://community.playchessup.com/u/Bauke65)\ **Post date:** [May 26, 2025, 6:09am UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/9 "2025-05-26T06:09:08Z")
Hi Jeff, Is there any update on the ETA of the fix? I’ve been having the same problems with finding games as described above. ---
**Author:** ![Nicko](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/nicko/32/180_2.png) [@Nicko](https://community.playchessup.com/u/Nicko)\ **Post date:** [May 26, 2025, 6:24am UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/10 "2025-05-26T06:24:40Z")
Also, will it solve the random issue ? Each time I chose random I got the black assigned, and it looks like this behavior is the same when trying to play a human. Don’t know if it’s on [chess.com](http://chess.com) since I don’t play games anymore from the website or the app but only on the board but I loved the random option which now seems only a second “play with black” one ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [May 26, 2025, 8:13pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/11 "2025-05-26T20:13:27Z")
We are looking into the random always choosing black issue. ---
**Author:** ![psl](https://avatars.discourse-cdn.com/v4/letter/p/ed8c4c/32.png) [@psl](https://community.playchessup.com/u/psl)\ **Post date:** [May 27, 2025, 11:12pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/12 "2025-05-27T23:12:11Z")
Same problem here. This problem seems to crop up worryingly often. ---
**Author:** ![COMPLEXCHAOS](https://avatars.discourse-cdn.com/v4/letter/c/eb9ed0/32.png) [@COMPLEXCHAOS](https://community.playchessup.com/u/COMPLEXCHAOS)\ **Post date:** [May 28, 2025, 6:53pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/13 "2025-05-28T18:53:16Z")
For what feels like weeks now the board struggles very hard to find matches, especially 15/10. Quite often when one opens the [chess.com](http://chess.com) app a game was found but it never showed on the board itself. So it either abandons if one does not open the app or one can play on the phone, which isn’t why we got the board. Canceling the queue of 15/10 and switching to a 1 min bullet to ‘reset’ the board helps in like 60% of the cases. But it’s quite cumbersome and obviously not the way it’s supposed to work. All of this worked perfectly months back. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [May 28, 2025, 9:35pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/14 "2025-05-28T21:35:27Z")
We recognize there is a new issue with the game seek and it will be fixed ASAP. Thanks for reporting everyone. ---
**Author:** ![Watabou](https://avatars.discourse-cdn.com/v4/letter/w/278dde/32.png) [@Watabou](https://community.playchessup.com/u/Watabou)\ **Post date:** [June 1, 2025, 9:01pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/15 "2025-06-01T21:01:27Z")
I’m having the issue again of being unable to find a chess of 10|0 or 10|5 again on [chess.com](http://chess.com). Is there an outage? Related to the newest update? I’ve already tried a hard reset. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [June 2, 2025, 9:38pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/16 "2025-06-02T21:38:32Z")
The was an issue where the [chess.com](http://chess.com) server was rejecting some game seeks - fixed now. ---
**Author:** ![RookPhantom](https://avatars.discourse-cdn.com/v4/letter/r/ac91a4/32.png) [@RookPhantom](https://community.playchessup.com/u/RookPhantom)\ **Post date:** [June 8, 2025, 12:01am UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/17 "2025-06-08T00:01:24Z")
Still experience this ---
**Author:** ![Testuser](https://avatars.discourse-cdn.com/v4/letter/t/e495f1/32.png) [@Testuser](https://community.playchessup.com/u/Testuser)\ **Post date:** [June 9, 2025, 12:49pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/18 "2025-06-09T12:49:44Z")
In the morning it worked for 5 games but now I cannot find any 15/10 games anymore on [chess.com](http://chess.com). What happened ☹ ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [June 9, 2025, 1:43pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/19 "2025-06-09T13:43:24Z")
We are working on this now. When we released the receive challenges mode there has been an issue with regular pairing. Team is on it and should have it resolved ASAP. ---
**Author:** ![d79ima](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@d79ima](https://community.playchessup.com/u/d79ima)\ **Post date:** [July 26, 2025, 5:53pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/20 "2025-07-26T17:53:41Z")
I’m still struggling daily with this issue it’s been over a month and a half now. Any word on when the game pairing issue will really be fixed? [Next page](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180.md?page=2)