# Takes much longer to start game on Chess.com **URL:** \ **Category:** General\ **Created:** [April 20, 2025, 8:35pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180 "2025-04-20T20:35:37Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![AnxietyPotato](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/anxietypotato/32/343_2.png) [@AnxietyPotato](https://community.playchessup.com/u/AnxietyPotato)\ **Post date:** [July 27, 2025, 4:18am UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/21 "2025-07-27T04:18:03Z")
Me too, it’s like a 5+ minute wait sometimes ---
**Author:** ![SaiBen](https://avatars.discourse-cdn.com/v4/letter/s/df705f/32.png) [@SaiBen](https://community.playchessup.com/u/SaiBen)\ **Post date:** [July 27, 2025, 3:44pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/22 "2025-07-27T15:44:52Z")
Same here… ---
**Author:** ![rainer59k](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/rainer59k/32/146_2.png) [@rainer59k](https://community.playchessup.com/u/rainer59k)\ **Post date:** [July 27, 2025, 5:43pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/23 "2025-07-27T17:43:07Z")
I am sure, this is a special [chess.com](http://chess.com) problem and has nothing to do with ChessUp. If I am playing a game with my pc there are the same problems at the mom ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [July 30, 2025, 6:09pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/24 "2025-07-30T18:09:05Z")
Yes the ChessUp side of this is resolved - so if any issues are happening - it would be a [chess.com](http://chess.com) platform wide thing - OR, you may need to relogin: [![](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/2X/f/f3d705b3345ac73151c02453477d1a6f31078ef3.jpeg "ChessUp 2 - Renew Chess.com login") ](https://www.youtube.com/watch?v=8pMrYAHuMVk) ---
**Author:** ![d79ima](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@d79ima](https://community.playchessup.com/u/d79ima)\ **Post date:** [September 1, 2025, 3:55pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/25 "2025-09-01T15:55:58Z")
I’ve tried to sign out of [chess.com](http://chess.com) on the board and sign back in and approve via app. And it doesn’t resolve this issue. Still a daily struggle waiting for many minutes to be able to start a game on the board. If i go to the chessup app on the phone and click on [chess.com](http://chess.com) i can start a game in seconds. So i’ve had to resort to starting the game that way. i can still play on the board, but there is no clock so i have to look at the phone side by side while playing on the board. This issue is extremely annoying. Perhaps you can take another look at it to see if something can be done? ---
**Author:** ![d79ima](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@d79ima](https://community.playchessup.com/u/d79ima)\ **Post date:** [September 1, 2025, 3:58pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/26 "2025-09-01T15:58:43Z")
i should clarify that after i sign out and sign back in, i can get a game started pretty quick, but then after a short while the behavior on the board reverts back to very slow game matching. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [September 1, 2025, 4:56pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/27 "2025-09-01T16:56:06Z")
I will have the programmers take a look when they are back tomorrow. In the meantime I will share a video of how I am playing repeat games - you can try that. What is the [chess.com](http://chess.com) username? It is certainly not required to sign out and in every time. If repeat play is not working for you we can troubleshoot it and get it resolved. [![](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/2X/8/8b5c3c30e44a19bec8d398e8dcbb793eb7b9fa84.jpeg "Launch new game after finishing a game") ](https://www.youtube.com/watch?v=7rlR6Qhs_HA) ---
**Author:** ![d79ima](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@d79ima](https://community.playchessup.com/u/d79ima)\ **Post date:** [September 1, 2025, 6:38pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/28 "2025-09-01T18:38:39Z")
[Chess.com](http://Chess.com) username: d79ima ---
**Author:** ![dillontking](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/dillontking/32/1746_2.png) [@dillontking](https://community.playchessup.com/u/dillontking)\ **Post date:** [September 1, 2025, 9:30pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/29 "2025-09-01T21:30:02Z")
Jeff, Sometimes the green pawn never shows up on the connection bar - the board will allow me to start matchmaking but it will never find a game. The green pawn returns only after restarting the board or renewing chesscom credentials. I’m not 100 percent sure how to reliably reproduce but I think it has something to do with trying to start matchmaking once before you see the green pawn - and then it gets stuck that way until reset. It may or may not happen more commonly after a game abort and hastily trying to press play again. So far I’ve been able to consistently get games by ALWAYS waiting for the green pawn to show before looking for a game. ---
**Author:** ![d79ima](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@d79ima](https://community.playchessup.com/u/d79ima)\ **Post date:** [September 2, 2025, 12:30pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/30 "2025-09-02T12:30:34Z")
I’ve waited for the green pawn but still see cases where no game starts ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [September 2, 2025, 7:30pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/31 "2025-09-02T19:30:24Z")
> [@d79ima](#): > > [Chess.com](http://Chess.com) username Thanks - we are checking it out now. Resetting the board and giving it a minute should resolve stuck seeks until we push the updates. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [September 2, 2025, 7:32pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/32 "2025-09-02T19:32:07Z")
> [@dillontking](#): > > I’m not 100 percent sure how to reliably reproduce but I think it has something to do with trying to start matchmaking once before you see the green pawn - and then it gets stuck that way until reset. It may or may not happen more commonly after a game abort and hastily trying to press play again. ^Yeah there is a specific flow people can get into where we are stuck switching between receive challenge and game seek. It is not supposed to get caught there, but we have seen a few reports now and have been able to reproduce it. So we are going to make the flows a little cleaner and also make game receive a clear menu option - and these issues should go away. ---
**Author:** ![d79ima](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@d79ima](https://community.playchessup.com/u/d79ima)\ **Post date:** [September 14, 2025, 1:44am UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/33 "2025-09-14T01:44:41Z")
Have you guys found a solution for this issue? ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [September 14, 2025, 2:40pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/34 "2025-09-14T14:40:02Z")
Yes we published some changes to the game seek code. ---
**Author:** ![d79ima](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@d79ima](https://community.playchessup.com/u/d79ima)\ **Post date:** [September 14, 2025, 2:59pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/35 "2025-09-14T14:59:21Z")
I have the latest firmware update still no imepovement ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [September 14, 2025, 3:05pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/36 "2025-09-14T15:05:05Z")
I’ll have the programmers check the logs for your account for this weekend. Can you describe how you are launching the game seek? ---
**Author:** ![d79ima](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@d79ima](https://community.playchessup.com/u/d79ima)\ **Post date:** [September 14, 2025, 5:13pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/37 "2025-09-14T17:13:11Z")
Ok so turn on board, wait for Wi-Fi icon to show up indicating comms link is up. Click [chess.com](http://chess.com) button, wait for green pawn icon to appear, click play using 15+10 time control and then wait sometimes minutes, cancel repeat several times some times restart board just hit or miss ---
**Author:** ![Criptix](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/criptix/32/115_2.png) [@Criptix](https://community.playchessup.com/u/Criptix)\ **Post date:** [September 14, 2025, 5:23pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/38 "2025-09-14T17:23:31Z")
Next to the wifi symbol do you see a green dot before clicking on the [chess.com](http://chess.com) button? The green dot means you are connected to the [chess.com](http://chess.com) servers. The green pawn means your board can accept chalanges between boards on [chess.com](http://chess.com). So start board, wifi ok, green dot next to wifi and go into the [chess.com](http://chess.com) section. If that not work try the logout and re-login cycle. > [@I got the board yesterday and its saying 'Starting Soon' when trying to start any Chess.com match now](https://community.playchessup.com/t/i-got-the-board-yesterday-and-its-saying-starting-soon-when-trying-to-start-any-chess-com-match-now/3683/4): > > Login issues should not be a recurring thing. Every once in a while [chess.com](http://chess.com) will require the login token to be refreshed (could be security update, etc). But typically it will last up to 1 year before you need to re-login. If it causes any issue again, here is the process: [[ChessUp 2 - Renew Chess.com login] ](https://www.youtube.com/watch?v=8pMrYAHuMVk) ---
**Author:** ![Trotsky](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/trotsky/32/540_2.png) [@Trotsky](https://community.playchessup.com/u/Trotsky)\ **Post date:** [September 14, 2025, 5:42pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/39 "2025-09-14T17:42:01Z")
I know it doesn’t help those who are having issues - but all is working fine for me. ---
**Author:** ![d79ima](https://avatars.discourse-cdn.com/v4/letter/d/3e96dc/32.png) [@d79ima](https://community.playchessup.com/u/d79ima)\ **Post date:** [September 14, 2025, 5:53pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/40 "2025-09-14T17:53:56Z")
Yes I see green dot next to wifi [Previous page](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180.md?page=1) [Next page](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180.md?page=3)