# Takes much longer to start game on Chess.com

**URL:** <https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180>\
**Category:** General\
**Created:** [April 20, 2025, 8:35pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180 "2025-04-20T20:35:37Z")\
**Posts on this page:** 4\
**Page:** 5

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**Author:** ![Criptix](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/criptix/32/115_2.png) [@Criptix](https://community.playchessup.com/u/Criptix)\
**Post date:** [December 7, 2025, 10:42am UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/82 "2025-12-07T10:42:06Z")

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Can you share the gamelink and your username so they can look into it on Monday? Thx in advance.

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**Author:** ![MEJBelloz](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@MEJBelloz](https://community.playchessup.com/u/MEJBelloz)\
**Post date:** [December 7, 2025, 11:08am UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/83 "2025-12-07T11:08:26Z")

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I believe it was this one:

Check out this #chess game: BigLou24 vs MEJBelloz - [Chess: BigLou24 vs MEJBelloz - Chess.com](https://www.chess.com/live/game/146391958100)

Let me know if you need anything else.

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**Author:** ![Alex99](https://avatars.discourse-cdn.com/v4/letter/a/c37758/32.png) [@Alex99](https://community.playchessup.com/u/Alex99)\
**Post date:** [December 9, 2025, 6:26am UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/84 "2025-12-09T06:26:34Z")

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Hi Jeff,

I recently received my board, but it’s incredibly challenging to find any game on [chess.com](http://chess.com). I tried various time controls like 5+5 and 15+10, but the board couldn’t connect me to any opponent.

In contrast, the game would start instantly if I used the ChessUp app directly. I’ve noticed that many users are experiencing similar issues. This is quite frustrating, and I want to know if there’s any progress on resolving this matter from your end.

Thanks!

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**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\
**Post date:** [December 9, 2025, 4:51pm UTC](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180/85 "2025-12-09T16:51:13Z")

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Yes we are on it and pushing out some changes today and tomorrow.

We will continue monitoring it after the updates and make sure all is resolved.

[Previous page](https://community.playchessup.com/t/takes-much-longer-to-start-game-on-chess-com/3180.md?page=4)