# The board does not reconnect and drop the game **URL:** \ **Category:** ChessUp 2\ **Tags:** chessup-2, bug-report\ **Created:** [February 28, 2026, 8:45pm UTC](https://community.playchessup.com/t/the-board-does-not-reconnect-and-drop-the-game/4246 "2026-02-28T20:45:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Romek](https://avatars.discourse-cdn.com/v4/letter/r/b4bc9f/32.png) [@Romek](https://community.playchessup.com/u/Romek)\ **Post date:** [February 28, 2026, 8:45pm UTC](https://community.playchessup.com/t/the-board-does-not-reconnect-and-drop-the-game/4246/1 "2026-02-28T20:45:07Z")
Greetings, After latest board update, the board can’t reconnect when the connection failed (allegedly). The board dropped a game and I have to continue on mobile. WiFi is strong and the issue hasn’t happened while playing on mobile. Once board refused to continue, [Chess.com](http://Chess.com) did not recognize connection loss, the game continued on mobile, so the network shouldn’t be an issue in that case. It happened today twice. I also spotted that reconnection time is just couple of seconds and message about failed reconnection appears. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [February 28, 2026, 11:33pm UTC](https://community.playchessup.com/t/the-board-does-not-reconnect-and-drop-the-game/4246/2 "2026-02-28T23:33:54Z")
Sorry for the glitch - what is the [chess.com](http://chess.com) username? Programming team will review the logs to figure out what happened. ---
**Author:** ![Romek](https://avatars.discourse-cdn.com/v4/letter/r/b4bc9f/32.png) [@Romek](https://community.playchessup.com/u/Romek)\ **Post date:** [March 1, 2026, 8:18am UTC](https://community.playchessup.com/t/the-board-does-not-reconnect-and-drop-the-game/4246/3 "2026-03-01T08:18:54Z")
It’s Loki\_Laufeyjar Thanks in advance. ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [March 2, 2026, 3:36pm UTC](https://community.playchessup.com/t/the-board-does-not-reconnect-and-drop-the-game/4246/4 "2026-03-02T15:36:44Z")
@oridota and @Richard - please help diagnose - thanks ---
**Author:** ![oridota](https://avatars.discourse-cdn.com/v4/letter/o/eb9ed0/32.png) [@oridota](https://community.playchessup.com/u/oridota)\ **Post date:** [March 2, 2026, 3:40pm UTC](https://community.playchessup.com/t/the-board-does-not-reconnect-and-drop-the-game/4246/5 "2026-03-02T15:40:29Z")
> [@Romek](#): > > Loki\_Laufeyjar Hey Sorry for the inconvenience. To help our investigation, could you please tell me the most recent date and time you experienced this? Thanks ---
**Author:** ![Romek](https://avatars.discourse-cdn.com/v4/letter/r/b4bc9f/32.png) [@Romek](https://community.playchessup.com/u/Romek)\ **Post date:** [March 2, 2026, 7:58pm UTC](https://community.playchessup.com/t/the-board-does-not-reconnect-and-drop-the-game/4246/6 "2026-03-02T19:58:15Z")
Hi @oridota It was during several hours just before the post here. Can’t recall exact games but it happened twice for the same day. First time I was thinking it’s just a glitch, after the second I decided to post here because I noticed that time between “disconnected”, “trying to reconnect” and “failed to reconnect” messages just a few seconds. Feel free to reach out in private messages or mails if you’d like to have more details. Thanks in advance ---
**Author:** ![oridota](https://avatars.discourse-cdn.com/v4/letter/o/eb9ed0/32.png) [@oridota](https://community.playchessup.com/u/oridota)\ **Post date:** [March 3, 2026, 1:23pm UTC](https://community.playchessup.com/t/the-board-does-not-reconnect-and-drop-the-game/4246/7 "2026-03-03T13:23:30Z")
Hi @Romek Thanks for the information you provided. We have found the games. When we have something more concrete about your situation we will reach out. Thanks again for your patience, and sorry for the inconvenience this has caused. Cheers ---
**Author:** ![Romek](https://avatars.discourse-cdn.com/v4/letter/r/b4bc9f/32.png) [@Romek](https://community.playchessup.com/u/Romek)\ **Post date:** [March 30, 2026, 8:01am UTC](https://community.playchessup.com/t/the-board-does-not-reconnect-and-drop-the-game/4246/8 "2026-03-30T08:01:42Z")
Hi there, Is there any update? The situation appeared once again yesterday during the play. I was able to continue on my phone but the case brought quite a level of distraction. ![IMG_1416](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/2X/5/528bee77d30a5f38d1874783e2200481b9cd8a4f.jpeg) ![IMG_1417](https://canada1.discourse-cdn.com/flex030/uploads/playchessup/original/2X/2/2911096ed6fb282abaaf980fecd37bf903bcd14c.jpeg) ---
**Author:** ![Jeff](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.playchessup.com/jeff/32/3_2.png) [@Jeff](https://community.playchessup.com/u/Jeff)\ **Post date:** [April 1, 2026, 2:58pm UTC](https://community.playchessup.com/t/the-board-does-not-reconnect-and-drop-the-game/4246/9 "2026-04-01T14:58:25Z")
@oridota - any idea on what happened for these games? We can reach out to @Romek directly with support.