Hi, just opened board with my son on christmas day- black pawn is not registering. Please help as it seems to be blocking Bot/ 2 player play
Thanks
Me too, exactly the same issue. Can’t play because of it. Any suggestions welcomed thanks
Same here a black pawn and a black queen are not recognized.
moreover, connecting to wifi failed after having filled the network password.
very frustrating experience right now
wifi issue fixed
2 Likes
Piece now received and my son is loving the board! Thanks team for swift resolution!! Easy connection to wifi and lichess!
3 Likes
Replacement pawn received with thanks, now I’m able to start using the board.
Hi, I sent an email (redacted content below) regarding a bad white pawn on the 2nd Jan but have had no response, can you confirm whether a replacement has been actioned
kind regards,
To: info@bryghtlabs.com;
02/01/2025 15:50
Hi,
I received my board this morning …I have already reported this through the site support but after looking through the forums it seems that email is the preferred method to report this issue.
Order number #24502
Looks like our reply email bounced. I will arrange a white pawn for you now.
For some reason the internet service provider is blocking our emails to you.
Sorry for the long wait