New Setup and 1black pawn is NOT registering. What do I do?

[TheGrinChess]

Don’t poke hole, this fix was for ChessUp 1.

@Jeff

This is an issue from ChessUp 1, batch 1 in 2022. This is not valid for ChessUp 2 pieces.

We cannot fully scrub the internet of the advice, but just noting it here. ChessUp 2 pieces do not benefit from poking a hole.

This was an issue in ChessUp 1 with trapped air and the felt would form a bulge at high elevations. It was in essence piercing a balloon to fix.

Just ask for a new piece with your order number.

@Jeff

Please email info@bryghtlabs.com with the subject “bad piece” or such and we will look for it.