ChessUP 2 Piece Misinterpretation

Hi, my ChessUp 2 just arrived and I am running into the following problem:


The board believes that the black rook on a8 is actually a white queen. This persists no matter where I move that particular rook on the board. This is preventing me from playing, and I greatly appreciate a fix. Thank you!

A few faulty pieces seem to have been sent out - we will replace the piece for you.

Please email info@bryghtlabs.com and subject “bad piece” - we will send a replacement ASAP.

Sorry for the issue.