We have a recent issue with the Chess.com interface and are working on it now. Sorry for the issue.
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Any update on this? Very frustrating to have just spent $350 on this and I’m not able to use the chess.com feature
Are you waiting for the green pawn to appear at the top. Chess.com does not work for me unless I wait a little while after the green pawn appears before starting a game.
I don’t think I’ve ever seen the green pawn appear. What am I doing wrong?
You need to just go into the chess.com menu and wait 3 sec. Then you will see the green pawn.
Nope…not receiving a green pawn on my screen
Can you go into the settings menu on the board.
There is an option to sign out off chess.com. After that re-login into chess.com and look if that helps?
Yes, this helped! Thank you!
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Be sure to let that pop up before starting a game or else it does not work in my experiences. Hope you enjoy chess.com and your ChessUp.
Birbdude26
The login token that Chess.com provides to the board has to be refreshed sometimes (similar to how you need to re-login on their app or web site occasionally).
Going to Settings->Sign Out of Chess.com and then repeating the set up login steps issues a fresh token.
We need to make a better notification warning. But if you are ever having issues, just redoing the login helps most issues.
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That worked for me.
A lot of authentication systems will provide a refresh token along with an authentication/authorization bearer token. The refresh token is then used to get a new bearer token and refresh token without the need for an interactive login. The refresh token typically has a 30 day TTL compared to an interactive bearer token.
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