8th rank won’t calibrate

I have an issue where the 8th rank will never calibrate. It will stay lit and never change even when you place a piece down for setup. I did all of the basic troubleshooting like recalibrate, update firmware. There are no elevation issues, etc. I think it’s a hardware issue but not certain.

As you can see, all other pieces can be calibrated. None of blacks back row pieces (8th rank) will calibrate.

Hi Clark,
Sorry for the issue. This is field repairable or we can take the unit back and repair if preferred.

The fix involves opening the back of the unit and re-seating a connector. (I think you got ahold of our customer support and all is fixed).

Yes, support was able to resolve my issue.

Thanks for the follow-up.

J