Black Knight not detected by board

I have a black Knight that is not detected by board. I tried board editor, swapped the knights and still piece is defective. Please help

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We have some bad pieces in the wild - will send a replacement right away. Sorry for the issue

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I have the same issue chessup2

How can i get mine i have not heard back from support or email

Do you know when piece will ship?

USA and Asia/Oceania = today/tomorrow.

Europe first thing next week (spare pieces are being unloaded from freight ship now)

I think we sent this one from the office, black rook to California?

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I just got my board and also have a black bishop not working. How can I get a replacement?

Sorry for the bad piece - replacement order placed and should ship out tomorrow.

Thank you for sending me a replacement piece

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