Hi, I thought it was important to post this as we always see comments about problems. Obviously, most of the customers that are not going through issue almost always stay silent.
So, when I received my board on December 23rd. I was disappointed to see that a black pawn was not working. In this case, my promotion pack obviously did not helped. I was disappointed but not surprised as I had seen many comments about faulty pieces. Then I received my replacement piece on January 3rd and the new piece is working great.
Just to be cautious, I did test all pieces on all possible square before updating the board. After, I updated the board and played many game against the board as well as many game 15/10 against players on chess dot com.
After reading all the complaints on the forum, I was expecting issues but I got none. I am very surprised by this board which is really nice. I am also really impressed by the support and the transparency from this company and how they listen their customers.
Obviously they can’t fullfil all the features request and they cannot fix all the bug at the same time but at least they listen and clearly work on what most customers are asking for.
I think that the Chessup team made a decision to sell a board that was not 100% ready for the market. For me, this was a good decision in the way that I prefer to be able to play with the board earlier than have to wait a year to be able to get it. I am sure that most of the backers share this opinion. I still do understand that for customers that were not backers but just standard customer, this may be frustrating to have purchased a product that is not yet ready as it has been advertised.
But to end this long post, I would like to say that having the opportunity to have and play with the board at this stage, is a great opportunity to help the team to develop it as we (the customers) want it to be. I guess that was the Chessup team goals when they decided to release this board at this stage.
Last thing, I also own a SquareOff Swap which I waited forever for and this board is sitting on a shelf because it is so badly built and is really not working great. ChessUp is way better on all aspects (functionality, roadmaps, support and build quality).
Thank