After the last update, this error is happening often. Mainly when the board is booting up
It’s updating? May take a short while to start.
No, it already updated.
Sometimes that screen shows up and just get stuck there
Try to reset the board to factory. Looks like it’s freezing. Also make sure it’s fully charged.
If that’s doesn’t work I would contact costumer support info@bryghtlabs.com. They will help you out.
Try to drain the battery. Once it’s drained, charge it up again until the charge status indicator is green.
If that doesn’t help, please reach out to Customer Support at info@bryghtlabs.com and tell them you’ve drained the battery, but that doesn’t fix it. I’m sorry that’s happening!
It most likely needs charged. Plug it in for ~30 minutes and then try again and let us know if it fixes the issue.
Charged up.
Every now and then that static screen shows up and I need to turn off and on again.
Should I drain the battery, charge again and check?
This started happening immediately after the second to last update…. Never before
We might need to look at this unit closer - I will have customer support email you to investigate. They can get the serial number and check for any crash logs on it.