ChessUp 2 Board Won’t Connect to Wi-Fi for Chess.com Anymore

I tried to play a game on Chess.com today and the ChessUp 2 board won’t connect to let me play. It just says, “Waiting for internet connection.” It connects to Lichess just fine. I have tried logging out of Chess.com on the board multiple times, a full factory reset, connecting to hot spot, restarting internet, and deleting and re-adding the Wi-Fi with no success. It doesn’t say failed to connect to Wi-Fi it just is stuck on the “Waiting for internet connection” screen, I even left it on for a few hours to see if it would eventually connect and it never did. I have had the board since November 2025. Any idea what is going wrong? Any help would be appreciated

Sorry to hear that, please contact us at info@bryghtlabs.com and we’ll get this resolved.