I tried to play a game this morning and the wifi was not connected. I went into the settings and tried to reconnect but it always says “failed”. All my other devices work including other digital boards so I know it is not my wifi.
I am using 2.4 ghz wifi. I did the recent update (4.3.9 I think)
Not sure what is happening. Please help.
Edit - I tried using it with my phone connected and that works, but only for Lichess, so it is not the entire board - just the wifi.
@Richard - any ideas?
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My guess is to factory reset the chessup (settings→reset all)
Then try to connect to WiFi again.
It is also possible the password is not entered correctly?
I tried the complete reset but that did not work. It’s like the NIC just stopped working. And, yes, the password to my wifi router is correct. I triple checked and tried it several times.
Anything else I can try?
It is rare but the wifi module could have gone bad and we will need to replace it.
Let me get our tech team to read this and weigh in.
Do you recall any changes to the router, ISP, or any network settings between the last time it worked and now? There’s a few different ways connecting can fail - I’ll update the firmware to better indicate which step broke, but that’ll take a bit.
Anything else I can try?
If you happen to have a hotspot function on your mobile phone, could you please try creating a 2.4GHz hotspot, and connecting your board to it? If not, no worries.
For this part, I just want to double check where it fails. It should go something like this:
It sounds like you’re reaching the password entry page, but failing the connection test is failing, but could you please confirm that’s where it breaks? Thank you.
Here is what happened to the best of my recollection-
I had played a game the day before and everything worked great. The next day I tried it and it had no connection. I went to the setting/wifi and it said that my router was disconnected. I tried to reconnect it but it always failed. Then I clicked on forget this network and went to “add new” to try to reconnect my wifi. I tried many times to connect to my router but it always said that the connection failed. So, for your 4 part list, they all went as listed but the result was always “connection failed.” And, no, there have been no changes to my router, wifi settings or ISP that I am aware of.
I also tried to hotspot my phone, as you suggested, and that worked. I am hoping that I do not have to always use my phone because that is why I upgraded from the Chessup 1 to the Chessup 2, so I could play without my phone.
I hope all this helps. Please let me know if you have any more questions.
I am hoping that I do not have to always use my phone because that is why I upgraded from the Chessup 1 to the Chessup 2, so I could play without my phone.
I agree - we want to get your board back to working with your home WiFi.
I also tried to hotspot my phone, as you suggested, and that worked.
That’s good because it tells us that the NIC is working, but our problem lies elsewhere.
So, for your 4 part list, they all went as listed but the result was always “connection failed.”
Could you please try one more time, but when it fails, take a picture or copy down the exact text? I expect it’ll look like ‘Failed to connect to WiFi’, or …DHCP or …Internet, and we can narrow this down a little further.
Here is the picture, as requested. In addition I also tried moving it to within 5’ of my router just in case the signal was weak. That also failed.
Thanks - this indicates that’s it’s having trouble connecting to your home wireless network. The same error would occur if it were there wrong password, but you’ve already confirmed that it’s correct.
There’s only two more steps we could try:
If you’d like to swap out your board, please email info@bryghtlabs.com and include a link to this thread.
Could you send the your router’s make and model number? You can PM me this if you prefer.
Rebooting the router worked!! I can’t believe I didn’t think of that…
Thank you for all your help. Hopefully there will be no more problems.
