I tried to play a game this morning and the wifi was not connected. I went into the settings and tried to reconnect but it always says “failed”. All my other devices work including other digital boards so I know it is not my wifi.
I am using 2.4 ghz wifi. I did the recent update (4.3.9 I think)
Not sure what is happening. Please help.
Edit - I tried using it with my phone connected and that works, but only for Lichess, so it is not the entire board - just the wifi.
@Richard - any ideas?
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My guess is to factory reset the chessup (settings→reset all)
Then try to connect to WiFi again.
It is also possible the password is not entered correctly?
I tried the complete reset but that did not work. It’s like the NIC just stopped working. And, yes, the password to my wifi router is correct. I triple checked and tried it several times.
Anything else I can try?
It is rare but the wifi module could have gone bad and we will need to replace it.
Let me get our tech team to read this and weigh in.
Do you recall any changes to the router, ISP, or any network settings between the last time it worked and now? There’s a few different ways connecting can fail - I’ll update the firmware to better indicate which step broke, but that’ll take a bit.
Anything else I can try?
If you happen to have a hotspot function on your mobile phone, could you please try creating a 2.4GHz hotspot, and connecting your board to it? If not, no worries.
For this part, I just want to double check where it fails. It should go something like this:
It sounds like you’re reaching the password entry page, but failing the connection test is failing, but could you please confirm that’s where it breaks? Thank you.
Here is what happened to the best of my recollection-
I had played a game the day before and everything worked great. The next day I tried it and it had no connection. I went to the setting/wifi and it said that my router was disconnected. I tried to reconnect it but it always failed. Then I clicked on forget this network and went to “add new” to try to reconnect my wifi. I tried many times to connect to my router but it always said that the connection failed. So, for your 4 part list, they all went as listed but the result was always “connection failed.” And, no, there have been no changes to my router, wifi settings or ISP that I am aware of.
I also tried to hotspot my phone, as you suggested, and that worked. I am hoping that I do not have to always use my phone because that is why I upgraded from the Chessup 1 to the Chessup 2, so I could play without my phone.
I hope all this helps. Please let me know if you have any more questions.
I am hoping that I do not have to always use my phone because that is why I upgraded from the Chessup 1 to the Chessup 2, so I could play without my phone.
I agree - we want to get your board back to working with your home WiFi.
I also tried to hotspot my phone, as you suggested, and that worked.
That’s good because it tells us that the NIC is working, but our problem lies elsewhere.
So, for your 4 part list, they all went as listed but the result was always “connection failed.”
Could you please try one more time, but when it fails, take a picture or copy down the exact text? I expect it’ll look like ‘Failed to connect to WiFi’, or …DHCP or …Internet, and we can narrow this down a little further.
Here is the picture, as requested. In addition I also tried moving it to within 5’ of my router just in case the signal was weak. That also failed.
Thanks - this indicates that’s it’s having trouble connecting to your home wireless network. The same error would occur if it were there wrong password, but you’ve already confirmed that it’s correct.
There’s only two more steps we could try:
If you’d like to swap out your board, please email info@bryghtlabs.com and include a link to this thread.
Could you send the your router’s make and model number? You can PM me this if you prefer.
Rebooting the router worked!! I can’t believe I didn’t think of that…
Thank you for all your help. Hopefully there will be no more problems.
Hello,
I have the exact same problem:(
Already tried everything changed password, reset board, reset router, successfully connected to my hotspot. I am running out of ideas what to do now, help pls.
I’m sorry to hear your board isn’t connecting to your home WiFi. I have a few questions to help diagnose:
Hi
I want to explain the issue as clearly as possible, so I’ll describe everything that happened with the board since it was delivered.
I received it 4 days ago, and it was working perfectly when connected to another Wi-Fi network. After I came back home and connected it to my home Wi-Fi, I was able to play a few online games successfully. However, shortly afterward, the board became almost unusable due to Wi-Fi issues.
How the issue started
I started a game on Chess.com and played about 10 moves. Then my board disconnected and displayed the message shown in the first photo (see 1st link).
After finishing the game on my phone, I checked whether my Wi-Fi was working on my computer, and it was working normally.
I restarted the ChessUp 2 board, but it did not reconnect to Wi-Fi automatically as it used to. I went into the Wi-Fi settings and selected “Delete” to forget the network.
When I tried reconnecting, it was impossible. Every time I entered the password and waited while the board displayed “Testing connection…”, it eventually showed the error message in the second photo (see 2nd link).
After several unsuccessful attempts to enter the password manually on the board, I tried the following:
* Restarting the router
* Restarting the ChessUp 2 board
* Separating the 2.4 GHz and 5 GHz Wi-Fi networks and giving them different names
* Changing my Wi-Fi password
* Creating a guest Wi-Fi network and trying to connect to that
None of these solutions worked. Every attempt resulted in the same “Failed to connect to Wi-Fi” message, even though my Wi-Fi works perfectly on all other devices.
I was able to connect the board to my phone’s hotspot, but I still experienced constant reconnection issues.
After some time, I also managed to reconnect the board to my home Wi-Fi. However, just like with the hotspot connection, the board displays “Reconnecting” (see 1st photo) approximately every 3 minutes and then remains in that state for 5–10 minutes before reconnecting. The same problem that I started with
.
Short Answers to your questions
1. I can see my Wi-Fi network, select it, and enter the password. The connection fails after the password is entered.
2. Please see the second photo with the exclamation mark.
3. I have never experienced any problems with
this Wi-Fi network on any other device.
Can I ask the model number of the access point(s) you’re using? Is there just one, or is it a mesh system? You can private-message me this information if you prefer.
Connect box - CH7465LG-LC
Hello, any updates?
I was really enjoying using this board, but I need to know soon whether this issue can be fixed. If not, I’ll need to return if while I’m still within the return window.
Hi, can you check if your wifi has a 2.4GHZ band? The board only connects to 2.4 and not to 5 GHZ. If possible give both bands a different name so you know. Just something to try.
What you also can do is make a hotspot (2.4GHZ) with your phone to play as long the issue isn’t fixed.
Make sure you contact costumer support info@bryghtlabs.com. They will help you.
I’m sorry about the delayed response, I was out for a bit.
Failed to connect to WiFi
This particular error indicates that the board is unable to connect to your access point(it’s nothing to with connecting to the internet or a game or update server). The most common cause is a mistyped password, but you’ve tried several times so it’s probably not that. At this point I’d usually purchase the same access point to add to our test pool here, but since it appears to be one supplied by an internet service provider, I can’t.
If not, I’ll need to return if while I’m still within the return window.
I agree with Criptix, contact ChessUp Customer Support, and you can include a link to this thread. They may have a few other troubleshooting ideas too.
