Jeff
June 19, 2023, 9:34pm
1
For European customers awaiting boards from batch 2:
The cargo arrived in the Netherlands last week (where our distribution center is)
However, it is still waiting transport from the dock to the warehouse. This step is taking a few days longer than quoted.
We expected to start deliveries today, but it looks like it will be later this week to start deliveries.
Thanks for the update Jeff, at least I can stop checking my email the whole day in the hope I get a tracking number.
Hi Jeff, any update? Thanks!
Jeff
June 29, 2023, 1:45am
4
We are stuck in customs. Goods arrived June 16th and yet still have not cleared customs.
Freight company says 1 week until we have units in the warehouse. However once everything is in stock - we should be able to ship out the entire backlog in just a couple of days.
Sorry for the delays
Thanks Jeff, I saw the email. It happens, we are based in the Netherlands and sometimes customs clearance takes time, but mostly they are fast.
How is it going with the shipment, Jeff?
Jeff
July 6, 2023, 2:17pm
7
We cleared customs finally. I think the goods should be in warehouse tomorrow (July 7th) and shipments should start right away.
Sorry Jeff for keep asking, just eager to receive my board. Has shipping started?
Jeff
July 12, 2023, 1:46pm
10
No problem to ask at all.
We confirmed the goods are in the warehouse as of today. Shipments start tomorrow.
This was almost 1 month from port to warehouse and not expected. Sorry for the long wait.
Thanks Jeff, I fully understand. Hopefully I will get mine soon!
Jeff
July 13, 2023, 11:29pm
12
I don’t know if all shipments will be done by end of week - but they for sure said they are shipping and many are going out on Friday (July 14th).
Thanks Jeff, I just received my tracking number so I most likely will get it tomorrow!
1 Like
Jeff
July 17, 2023, 10:38pm
14
If anyone is still waiting on tracking information - please reach out to us. Most orders have shipped but occasionally the courier needs more information. For example, to ship out of the EU, we need a phone number.