Since the last firmware update I’ve had really bad issues with what appears to be freezing of my board. The leds on the squares will lock up for 5 or so minutes. If I open the game on my phone it is still ongoing and I can move my pieces on the board and it will be shown on my phone. The pieces in the photo are a bit off because I was moving my board around my house thinking there may be some electronic interference, this doesn’t seem to be the case.
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I’m sorry that is happening. Please reach out to info@bryghtlabs.com Someone from our Customer Support team will be able to assist you.
In the picture - many pieces are off their square. That should not cause it to freeze, but I am just curious if that is always the case?
Other than that, a faulty piece or faulty square could cause it to hang, waiting for the piece to sense. It would be rare to have those faults, but please let us know if it is related to a specific piece or square?