Game already in progress

[kasparov]

When trying to start a game on chess.com, I’ve been getting the attached error message about 20% of the time in recent weeks. I only play on the Chessup board. So there’s no chance I’ve started a game that’s “already in progress.” This error message then requires me to go to chess.com and click a bunch of random buttons, which seems to solve whatever the problem is in the chessup board. Thoughts on what is causing this? Thanks.

[Jeff]

@Richard @oridota will look into this. We will get it fixed ASAP.

[Richard]

@kasparov , could you please PM me your board’s serial number, from Settings→About→SerialNumber?

[kasparov]

It is 351780098.

[Gravy]

I’m getting the same errors for chess.com

[Jeff]

@Richard @oridota - what is the update with this issue?

[Richard]

We think this might be triggered by players choosing unpopular time formats(second row rapid/blitz), then cancelling to pick another, and are working on some logging to confirm.

[kasparov]

Any progress on this front? It’s still happening. Thanks.

[Richard]

We are still looking into this, and are investigating with ChessDotCom.

[Richard]

Could I ask for the value of your account’s settings from Login - Chess.com ?

1. After Moving: do what?
2. Allow multiple games: yes/no
   1. 2B Auto switch games

[kasparov]

1. go to my next available game
2. “multiple games” is off
3. I don’t see “auto switch game” anywhere….

[Richard]

This should be fixed.

[kasparov]

Thank you!