Not connecting to chess.com bots

Hi,

My chessup 2 board is refusing to start a game with the bot and hangs in the screen attached. Not sure how to get this resolved and I wonder if someone on this forum can provide help. Thanks

helloI, i had the same problem, still sometimes now. Logging out of chess.com and logging back in via phone and app solved the problem.

If logging out and back in does not resolve it - please email us info@bryghtlabs.com and we can look into your specific account to troubleshoot.

I tried log out and log back in. It does work for one time but trying that immediately another time I’m having the issue again. Will send an email and ask for support