Hi all, I just received my chessup today. Super excited. I played 5 games on the board against AI without using the app. The first 3 games worked as expect. But the 4th game doesn’t load properly when reviewing, nor does analysis work. Because it doesn’t show the entire game, but instead just one scene without any step before or after. And after this glitch, my 5th game doesn’t get recorded at all.
I have tried clearing cache on app, rebooting the app, uninstalling and reinstalling the app, recalibrate the board, re-update the fw of the board, but no luck. The android app seems to pull the games off the board automatically without prompt. And I’m not able to clear the memory in the board, I’m not sure how to start with a clean slate to try again to make sure my board is not broken. Please help!! Does anybody experienced similar problem before? Is there a way to factory restart the board?
I have made sure I tried playing from start to the end properly with checkmate or draw.
I’m using android latest app Version: 2.0.17 (56)
Latest board firmware 1.8.1
Phone is Pixel4A
Ps: I tried copying game 4 to clipboard and look at the record and there seems to have a lot of content but the app just doesn’t read it properly. If you look at the screenshot, game 4, I’m playing white and won, but the screen it is stuck on is the only move it is showing and it is not my game because black is winning instead.
You mean undo in game 4? I think I might have, yes.
Is there anything you think I could do right now? Any way to factory reset my board, Jeff? Thanks for your help.
I have included the pgn for game 4 here in case it helps with debugging and test. I checked it, the record is correct but the game doesn’t show properly on the app, and since this incident other games dont get recorded.
First - for the corrupt game - it has nothing to do with the undo. It turns out we have a glitch where we promoted the queen to black rather than white. We will fix that.
This is a tool to interface directly with the boards blue tooth
Connect to the chessup and send byte “0xBF”. If you prefer we walk through the steps to send the byte, we will reach out by email and chat with you to get through it.
I tried three more games (#6,7,8) since yesterday game #5 that didn’t save. To my surprised, game #6 saved, but not 7 and 8. Game #6 is saved as 5 in my app, and I reviewed it, it looks correct, everything is recored from move 1 to checkmate. Games 7 and 8 were also simple games as well, but I don’t understand what I did different so that 6 was saved but not 7 and 8.
Do you think flushing the game history on the board would correct this? Because yesterday we thought so, because Game 4 queen promote corrected the pgn. But somehow game 6 was saved and it is not glitched. I’m thinking if there is a way to factory reset the entire board so I could start my board over, wouldn’t that be easier?
I hope in future update, factory reset and game history delete/edit would be implimented. I tried downloading and launching the Light Blue app, chessup board does not show up. I don’t know how it work since I couldn’t go further if the device cannot be found.
Veronica from our team will reach out by email and walk you through the steps. This is the way to reset the game memory to factory. We do not have the command in the app yet - but it will be there in the future.
I think I found out how to let my board save game properly!
I tested one more time, playing game 9. This time I tried mimicking the conditon of game 6 which is before I used my phone to check game save, etc. I disconnected Bluetooth on my phone, closed the chessup app, restarted my board. There, I tested game 9. After the game which ended up a draw (I notice it is very easy draw the AI at lvl 6 when I’m losing), I checked again by turing on BT on my phone, log into chessup app, and vola – Game 9 was uploaded to my phone after a few seconds of wait. And I check game 9, everything was as intented, saved correctly.
So, the problem is, OTG AI games will only be save when the board is not connected to the board. Even if the phone screen is off, but if the BT is on and the chessup app is still running in the background, the board is still somehow connected, I checked this to be true. When the phone-board communication is established, games will not be saved. So my assumption of the games not saving due to the glitching of game 4 was a misunderstanding, it was only a coincidence. Game 1-3 was saved properly because my phone was not involved with the board in any way. Game 4 was the same connection, so it was saved but glitched due to a wrong queen promote.
Will this problem be fixed? Because it seems like once we know what’s causing it, it wouldn’t be hard to correct. Of course, I will try more times under the same condition to double and triple check, but so far, this explanation explains every instance of successful game record and unsuccessful game record. Is this the same for everyone else? Or is it just because of my board… can anyone verify, Jeff?