White King random sensibility issue

Hi, I had some games where a move does not register well when my white king moves to a5 or b6 squares. It’s detected fine on other squares, but on those squares, sometimes it’s detected, sometimes it’s not.

I tested in the board editor, and if I lift the piece up and put it back it may register or not, somewhat randomly, and sometimes is detected better on the edge of the square than on the full center, a bit strange.

In this game I lost on time trying to register a move to b6, moving the king back and forth. I was already losing, but it’s frustrating to lose in a time scramble because of this.

Latest firmware 3.2.0.

You need a new white king. Ask us to ship one from the office to you if we have already provided one from general stock. info@bryghtlabs.com.

The white king issue is almost behind us. Batch 2 of ChessUp 2 does not have bad white kings. The batch 1 stock will be gone after this month.

Sorry for the bad piece. We can get you a great one - just email in.

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I have the same white king issue. I sent an email to the support as advised but no reaction so far :frowning:

Support replies within 24 hours - did you use info@bryghtlabs.com?

Also please check your spam/junk folder to make sure our reply did not go there.

I just sent the message again to info@bryghtlabs.com and this time I got what seems to be an automatic reply saying that my message was well received and I will get a reply within 48 hours, which was not the case the first time.

Thanks Jeff for your swift reply!

I received a new white king today—thank you for sending it. I have not yet tested it during an actual game, but while using the board editor, I noticed something unusual: if I move the white king slowly between squares (anywhere on the board), it sometimes appears in two positions at once. This does not happen with my other pieces, except the black king. Is this normal? Why this behavior with the kings only?

That is normal. It is in two squares and shows up in both.

Other pieces often do it too if you play around with them enough.

The system is designed this way.