today i have played two games online on the chessup board where the board (seemingly at random) turned itself off for a very short while, maybe a second, and turned back on afterwards. I wasnt able to resume playing the games on the board itself, as the board acted as if i just started it up. I was however able to resume the games on chess.com after logging in on my pc. Has anyone experienced this issue?
Link to the games:
That is really unusual - we have never had that reported.
It is possible there is a faulty power switch.
There is sometimes software crashes that will show a chessup icon and an empty progress bar - did that show up?
I’ve experienced it a couple of times as well
Ok thanks for reporting. We get a notification for any crashes and we will try to look through this and see why.
i did see the regular chessup icon that shows up when booting the board. i didnt notice an empty progress bar, however its possible i missed it since i was looking at the pieces before the restarts happened. I played a couple of games today and didnt have any issues, i will try to keep an eye on the screen if it happens again
Ok - this is the screen I was wondering about.
Whenever a board crashes it will send us a report. We will take a look.
Jeff , i wonder if maybe there was a split second interuption of wifi that disconnected the game
1 Like