Twice now, back to back, the board stopped counting moves with less than 30 seconds left on the clock in a 15|10 game on chess.com using the app.
I got the board yesterday. Is this a known issue?
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Hi there, welcome to the community! 
Yes, there have been a few reports of the move detection slowing down or missing fast moves in the final seconds during online play (especially with blitz or rapid and increment).
A few things to try: • Make sure your board firmware & the app are both fully updated
• Try a different USB-C power source during games (low battery can affect sensors)
• If possible, test whether the issue happens in a local/offline game too
It would also help the team if you could share: • App version
• Firmware version
• Platform (Android/iOS)
• Whether Bluetooth signal was stable
Thanks for reporting this — the more details we collect, the easier it is for the team to track down the cause 
— Ivar
No this should not happen. Unless you have a white king piece that is faulty - were the moves with a white king? (If so - contact us for a replacement info@bryghtlabs.com).
Also - any particular reason you are using the app with the ChessUp 2? We recommend using the ChessUp 2 without the app, directly though WiFi.
If you can provide a link to the game - that would help us resolve it.