ChessUp Customer Support - All caught up Jan 24th 2025

We take great pride in our customer support and unfortunately December 2024-January 2025 we fell behind and reply times stretched as long as 8-10 days.

Happy to report, that we are back on track and we should reply within 1 business day moving forward.

We have also added an additional customer service role to make sure we do not fall behind again.

If you had to wait - thanks for your patience and very sorry for the long waits.

Going forward we are going to push more of the customer service requests through the email channel (info@bryghtlabs.com) and not through the forum. This is because the email channel creates a tracked ticket and we can make sure everyone is served.

During Dec-Jan we started doing customer service through all channels including the forum. As a result, the forum even became one of the faster ways to get service.

Now we need to turn the forum back into a forum. Reports of issues are still fine - we also want to make the product the best it can be - but just expect that we will channel the official support through our email.

The data:

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You guys are doing a great job :pray:

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The customer support was a deciding factor in getting this chess set. Thanks for all the work your team is putting in.

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That’s interesting, when researching which e-board to get I read a lot about them all online. I read several posts about how the team at Bryght Labs seem to be fully committed to making the ChessUp board the best product it could be - that commitment was one of my deciding factors in choosing their board.

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After a very bad experience with SquareOff support and product as well, I was a bit afraid of purchasing another E-Board that was not completely ready (I am a backer). But I have to admit that the support from this business is most probably the best I have ever seen (at least for a consumer product).

Really great job. Very impressed. I am happy and not afraid to say it to everybody and make some free advertisements :wink:

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