We take great pride in our customer support and unfortunately December 2024-January 2025 we fell behind and reply times stretched as long as 8-10 days.
Happy to report, that we are back on track and we should reply within 1 business day moving forward.
We have also added an additional customer service role to make sure we do not fall behind again.
If you had to wait - thanks for your patience and very sorry for the long waits.
Going forward we are going to push more of the customer service requests through the email channel (info@bryghtlabs.com) and not through the forum. This is because the email channel creates a tracked ticket and we can make sure everyone is served.
During Dec-Jan we started doing customer service through all channels including the forum. As a result, the forum even became one of the faster ways to get service.
Now we need to turn the forum back into a forum. Reports of issues are still fine - we also want to make the product the best it can be - but just expect that we will channel the official support through our email.
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