That is weird for me it just says “Delivery time is being calculated” even though on thursday and wednesday it said it would arrive on friday between 14 and 18. Do you think that something went wrong with the delivery @Criptix ?
Hey, this is my first post, so: thank you for setting up a community board, which makes backer and customer feedback a lot more interesting.
I live in France and received my FedEx tracking number on the 24th. Parcel is still marked as “Label created” though, meaning it was not handed over to FedEx.
Is anyone else still waiting for actual shipping to Europe? Do you know if all boards for (admittedly late) backers should have left the warehouse now? I am in no rush, I am seeing more and more feedback from people who received their board though and getting worried mine was lost somewhere in the process :d
Hi! Greetings from Germany.
I’m also waiting for my boards. As you, I received an email the 26th and since then it’s stuck in label created. So I would tend to say that yes, all of our shipments are delayed.
Our warehouse has packed these orders. The trailer with all the packed boxes has been picked up by the courier. However, FedEx and other couriers have not processed a lot of these yet.
There seems to be a big delay after the holiday week for these couriers to resume operations in Europe.
We are pushing our warehouse, they are pushing the courier, and I think the couriers are just slow for this post Christmas week. Sorry for the wait. Not a lot happened with Christmas on a Wednesday.
I can verify the warehouse picked and packed the order and gave it to the courier though.
We have in the past had situations with a warehouse printing labels and not packing (by accident), so we will keep an eye on this. If these items do not make progress next week, we will claim it lost with the courier and reship as necessary.
They did not pack that one - thanks for asking. I will send to warehouse to ask why. I think there might have been miscommunication from us about shipping regions to each warehouse. We will now go through and make sure there are no other exceptions.
If we have to, this will ship from USA. But I would rather our Netherlands warehouse do it.