Shipping to Europe

THANK YOU
Jeff and everyone at ChessUp.

The parcel ALMOST made it.
( the driver came to my driveway on Xmas eve but couldn’t find my house, now it’s back at the depot) lol

Nevertheless, I just wanted to say thank you for all your efforts, it’s looks like you work extremely hard! So please have a …

MERRY CHRISTMAS.

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I ordered mine on 20th Dec via website. I see no update except that the order was placed.

Any estimate when it will be shipped to Germany. Order number is 32760.

It will ship within a couple of days. In stock now in Europe, just warehouse working through order backlog.

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I got a mail from postNL that my chessup would be delivered yesterday but now it just says calculating your delivery time.


I don’t know if anyone else in belgium has this problem.

@vdmoscar
I live in Belgium and my shipment is on the way. Between 12 and 14 it should be here according to the tracker of post Nl.

Edit: just recived it.

That is weird for me it just says “Delivery time is being calculated” even though on thursday and wednesday it said it would arrive on friday between 14 and 18. Do you think that something went wrong with the delivery @Criptix ?

It is a post NL thing for sure. But exacly what I don’t know.
https://www.postnl.be/contact/

Same for me but I finally received it today so just one day later than initially announced. BTW, no bad piece.

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I contacted them they said i will have to wait until thursday.

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To bad for waiting so long, busy times around the holidays for the carriers… :crossed_fingers:

My board arrived today (at Germany) and after the first test I can say that everything is working fine! Thx Jeff!

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Hey, this is my first post, so: thank you for setting up a community board, which makes backer and customer feedback a lot more interesting.

I live in France and received my FedEx tracking number on the 24th. Parcel is still marked as “Label created” though, meaning it was not handed over to FedEx.

Is anyone else still waiting for actual shipping to Europe? Do you know if all boards for (admittedly late) backers should have left the warehouse now? I am in no rush, I am seeing more and more feedback from people who received their board though and getting worried mine was lost somewhere in the process :d

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Same here.

Order #24126

I am still waiting impatiently for any updates.

Best Ben

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Then it is not me alone, that is reassuring: staff at the warehouse is probably overwhelmed with orders to pack and we shall just wait a few more days :slight_smile:

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True, but I planned to send the board to my parents (vacation) and I am only here until 5.01. I see problems ahead :sweat_smile:.

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Me too. I am at home till the 06.01.25 and come back like two or three weeks later. Hope it does come before that

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Hi! Greetings from Germany.
I’m also waiting for my boards. As you, I received an email the 26th and since then it’s stuck in label created. So I would tend to say that yes, all of our shipments are delayed.

Our warehouse has packed these orders. The trailer with all the packed boxes has been picked up by the courier. However, FedEx and other couriers have not processed a lot of these yet.

There seems to be a big delay after the holiday week for these couriers to resume operations in Europe.

We are pushing our warehouse, they are pushing the courier, and I think the couriers are just slow for this post Christmas week. Sorry for the wait. Not a lot happened with Christmas on a Wednesday.

I can verify the warehouse picked and packed the order and gave it to the courier though.

We have in the past had situations with a warehouse printing labels and not packing (by accident), so we will keep an eye on this. If these items do not make progress next week, we will claim it lost with the courier and reship as necessary.

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Hi Jeff, thanks for all the work. Is this also true for order number #30592? As I have heard nothing post order.

They did not pack that one - thanks for asking. I will send to warehouse to ask why. I think there might have been miscommunication from us about shipping regions to each warehouse. We will now go through and make sure there are no other exceptions.

If we have to, this will ship from USA. But I would rather our Netherlands warehouse do it.