Board abandoned the game

[Owen]

I was playing a game where I was wining and the board disconnected and said I abandoned it.

[ChessCubesAndCode]

Lost games: the opponent's move does not show on the board

Hi, I was happy with my Chess up 2 until my last 2 games. The same thing happened: I play my move, the screen shows the opponent’s clock going down, but no move is ever played and when the opponent’s clock reaches 0, nothing actually happens, no message. There is no way to get out of the game, except turn off the board. It just happened now again, early in the game: this time I checked my Chess.com profile while the board was still showing me the opponent’s clock going down (because he seemed…

It happened again

My board said that my opponent’s timer was running out and then lost on time. The main reason I have a chessup 2 board is that I don’t own a phone, and I’ve had this problem before. The game was Chess: ChessCubesAndCode vs Roscoe236 - Chess.com . I was super upset that I lost rating points while my board said it wasn’t my turn. Need a fix now as this is a deal-breaking issue for me. I got no error messages, had a strong connection, ect… but the issue still occurred. What gives?

Others are having this problems, including me. So sit tight, I’m sure this is a priority for the team.

[stressmailbox]

Same thing happened to me on December 24th

[Jeff]

Sorry - we are urgently working on a fix for these occasional lost moves.