Clock fails to start in OTB mode

When I am playing OTB using a time control the clock fails to start. Please advise. Thanks.

Hi - which app platform (iOS or Android)?

Hi Jeff - thank you for checking in. I am using iOS. I actually heard back from Veronica who provided a clue, namely suggesting that the timer starts only after each side makes their first move. I tried that and it worked, so problem solved! I would recommend updating the product manual explaining this either in the main section or in FAQ. Thanks again. Greatly looking forward to the Chess.Com integration. Be well, Bob

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