Firmware update, now NO Chess.com Bots!

ChessUp 2
1

The title says it all…no more chess.com bots, stuck in “starting soon” screen…UGH!

2

Hi what firmware version do you have? I just tried it now against the “Leftover Turkey” and I was able to get a white game and a black game started fine.

3

I can confirm there’s issues at the moment, I just tried playing against the “Leftover Turkey” again and it worked but then I switched to the “Frosty” bot and it stayed on the “starting soon” screen for at least a minute before I exited via turning off the board and turning it back on.

Maybe only some bots are affected?

4

I tried against the Wei bot and it also got stuck on the “Waiting Soon” screen for at least a minute before I exited.

UPDATE: I think I found a solution in this thread: Not connecting to chess.com bots - #7 by guessy72

Here’s a fix from the customer support team:

Thanks for reaching out! We’re sorry that this is happening, let’s find a solution together! After you’ve logged out of Chess.com on the board, we ask for them to wait for the green pawn symbol to populate.

Once you have successfully logged into chess.com, go into the Chess.com menu on the board and wait 3-5 seconds. You will then see a green pawn populate near the WiFi symbol. Once the green pawn shows up, you may now begin a match.

I tried this and was able to successfully start matches against both Frosty and Wei within 10 seconds each.

UPDATE 2: Having issues again even when the green pawn shows up on the board display so the solution not working 100%

5

There was some work on the smart board services - we are making sure all is restored today.

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