Leds and recognition not working

Today I took my board out. Battery was empty and I needed to do an update.

After the update though, the leds and piece recognition do not work.

Anything I could do to see what is going on? Diagnostics mode or can I do a hard reset. Already reinstalled the firmware.

Try to fully charge the board. After that maybe a factory reset. If that doesn’t work contact costumer support info@bryghtlabs.com.

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How can I do a factory reset?

Scrolls down to: Settings> Reset All.

Tried that.

I’m sorry. Reach out to our support team, we’ll be able to help you at info@bryghtlabs.com

Thank you. I did send them an email this afternoon.

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Did you find a solution to this?

Im faced with the exact same issue.