Board's lights are completely not working

[Criptix]

Hi read this post and email support.

ChessUp Customer Support - All caught up Jan 24th 2025

We take great pride in our customer support and unfortunately December 2024-January 2025 we fell behind and reply times stretched as long as 8-10 days. Happy to report, that we are back on track and we should reply within 1 business day moving forward. We have also added an additional customer service role to make sure we do not fall behind again. If you had to wait - thanks for your patience and very sorry for the long waits. Going forward we are going to push more of the customer service r…